Retail General Manager

WeTheHobby is a thriving sports entertainment company with a global reach, headquartered in Rochester, NY. Established as a trusted and respected brand in the sports collectibles industry, WeTheHobby has built its reputation by passionately serving collectors and fans with an innovative approach to sports hobby retail. The company values creativity, diversity, innovation, dedication, and community, fostering a work culture that embraces inclusivity and collaboration. With a modern office setting in the Village Gate neighborhood of Rochester, the company offers a lively atmosphere that encourages growth and flexibility while maintaining strong bonds among team members. WeTheHobby's mission revolves around creating memorable experiences for its customers through engaging products, events, and community involvement, all while maintaining high standards of excellence in retail and customer service.

The role of Retail General Manager at WeTheHobby is a key leadership position responsible for the strategic and operational oversight of the flagship sports card hobby shop/lounge located at the beautiful new headquarters in Rochester. This full-time, onsite position offers a competitive salary range of $100,000 to $120,000 annually, reflecting the experience and expertise required to manage and grow the retail store effectively. Reporting directly to the Chief New Business Officer, the Retail General Manager will be tasked with ensuring exceptional daily operations, driving revenue, managing a dynamic retail team, and delivering outstanding customer experiences that align with the company’s brand values.

This role demands a seasoned professional with at least five years of retail management experience, preferably in specialty retail or the sports collectibles sector. The ideal candidate will be adept at overseeing store operations from opening to closing, implementing best practices to maximize store performance and profitability. Key responsibilities include managing inventory, merchandising, sales analysis, and team scheduling. The General Manager will also play a critical role in cultivating a customer-first environment by leading by example, resolving escalated issues, and driving innovative promotional strategies and loyalty programs. Collaborating closely with marketing and events teams, this leader will help design memorable in-store events, private viewings, and product launches that elevate customer engagement.

Beyond operational management, the Retail General Manager will contribute to hospitality efforts by ensuring a welcoming atmosphere, offering personalized service experiences, and enhancing the store’s relationship with the local community, collectors, and high-profile clients. This position requires a strategic thinker capable of leveraging sales data and customer insights to optimize visual merchandising, store layout, and product placements to boost sales and improve traffic flow effectively.

Compliance with company policies, local regulations, and health and safety standards is essential, along with maintaining a clean and safe retail environment. Knowledge and proficiency in retail management systems, point-of-sale platforms, and Microsoft Office Suite are necessary for success in this role. The Retail General Manager must thrive in a fast-paced, entrepreneurial environment, demonstrating strong leadership, communication, organizational, and multitasking skills.

Joining WeTheHobby means becoming part of a forward-thinking company that values its employees and offers significant opportunities for growth. The company supports flexible working hours within a vibrant, inclusive culture where team members support one another and share a commitment to excellence. This role is perfect for a motivated retail professional looking to make a significant impact in the sports collectibles industry while enjoying a supportive and energetic workplace environment that encourages creativity and community engagement.