Retail General Manager

Pilot Company is a nationally recognized leader in the travel center and energy logistics industry, boasting a vast network of over 750 retail and fueling locations spanning 44 states and six Canadian provinces. With a robust workforce of more than 30,000 dedicated team members, Pilot Company has steadily grown since its founding in 1958 by Jim A. Haslam II, currently led by CEO Adam Wright. The company’s foundation is deeply rooted in a people-first culture and a strong commitment to community engagement and giving back. Pilot Company is known for its diverse portfolio encompassing retail and supply chain operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. This multifaceted approach positions Pilot Company as a powerhouse in fuel supply and travel center management, making it a vital contributor to keeping North America fueled and moving efficiently.

The role of Retail General Manager at Pilot Flying J offers an exciting opportunity for experienced professionals to oversee the operations of high-volume retail facilities within one of the industry’s leading networks. This full-time position entails the development and execution of comprehensive business plans aimed at achieving sales, profit, and customer satisfaction objectives. Retail General Managers are pivotal in ensuring that every customer’s expectations are met through exceptional service and a clean, efficient, and inviting environment. This role demands strong leadership and effective management as you will be responsible for building, coaching, managing, and developing teams, including staffing, interviewing, hiring, and training employees to uphold Pilot Flying J's high standards.

In addition to operational management, the Retail General Manager takes charge of vendor relationships, inventory tracking, and P&L analysis to maintain profitability and cost control. The position calls for a proactive leader capable of driving sales and fostering a customer-focused culture. Embracing flexibility, the manager must be prepared to work varied shifts, including nights, weekends, holidays, and days, to ensure continuous support and oversight at the facility. Compensation for this role starts between $54,300 and $80,750 annually, reflecting the importance of the role in sustaining Pilot Flying J’s reputation and operational excellence.

The ideal candidate for the Retail General Manager will bring minimum of 2-3 years of management experience in retail, restaurant, grocery, or similar service industries, demonstrating successful financial result responsibilities. Experience in managing high-volume retail locations with P&L accountability is essential, alongside a natural ability to cultivate and maintain a strong customer-focused culture. Pilot Company values integrity, accountability, and exemplary team leadership, expecting these qualities to be demonstrated consistently at the managerial level. This role is perfect for dynamic professionals who thrive in fast-paced environments, enjoy leading teams, and are committed to driving business success while maintaining superior customer service standards.

Joining Pilot Flying J means becoming part of an organization that offers career growth, a collaborative and inclusive work environment, and a suite of benefits designed to support employees’ well-being and professional development. Moreover, Pilot Company welcomes applicants from diverse backgrounds and encourages military veterans to apply, reinforcing its dedication to equal employment opportunities and community values.