Retail General Manager

Pilot Company is an industry-leading network of travel centers with an extensive presence across North America, operating more than 750 retail and fueling locations in 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has grown to include over 30,000 dedicated team members. The company is recognized for its multifaceted expertise that spans across energy and logistics, technology innovation, supply chain management, retail operations, and much more. Its energy and logistics division is among the top fuel suppliers in the nation, operating one of the largest tanker fleets and serving critical oil basins. Pilot Company actively fosters a people-first culture that emphasizes foundational values and a commitment to community and customer service. It promotes equal employment opportunities and encourages military veterans to apply.

The Retail General Manager role at Pilot Flying J, a division of Pilot Company, plays a vital role in leading high-volume travel center and restaurant facilities. This position is responsible for designing, implementing, and managing business plans that drive sales, maximize profit, and maintain outstanding customer satisfaction. The ideal candidate will oversee all store operations, manage vendor relationships, monitor inventory, analyze profit and loss data, and lead teams effectively. The manager will ensure the business meets and exceeds customer expectations by delivering a superior service experience and managing the retail environment meticulously.

This position requires someone who can recruit, train, and build strong teams while empowering and coaching employees to perform at their best. The Retail General Manager will conduct regular staff meetings to communicate goals, foster teamwork, and ensure alignment with the company's standards. They will take a hands-on approach in managing all aspects of travel center operations, including service quality, sales initiatives, and financial performance oversight. Compensation for this role starts between $54,300 and $80,750 annually. This opportunity offers a dynamic work atmosphere supportive of personal growth and offers schedule flexibility to accommodate nights, weekends, holidays, and varying shifts. Pilot Flying J stands as a reputable leader dedicated to fueling people and keeping North America moving with integrity and accountability, reinforcing values at every level of the company.