Retail General Manager

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Company funded tuition assistance

Paid Time Off

401(k) - 100% Match up to 5%

Medical insurance

Dental Insurance

Vision Insurance

competitive pay

Career Development

Quarterly bonus program

Hiring Immediately

Profit sharing

Job Description

Love's Travel Stops and Country Stores is a renowned leader in the retail and travel stop industry, dedicated to providing exceptional services and amenities to travelers and customers across the nation. Established with a commitment to quality, safety, and customer satisfaction, Love's has grown to become a trusted name among convenience store and travel stop chains. The company prides itself on a culture that fosters growth, teamwork, and career development, making it an ideal workplace for individuals seeking to advance in the retail management sector.

The Retail General Manager position at Love's is a pivotal role responsible for overseeing the daily operations of a busy, multifaceted retail customer service center. This role demands a dynamic leader who can effectively manage and inspire a team of Operations Managers and Assistant Managers to deliver outstanding customer service while ensuring operational excellence. With responsibilities spanning staff leadership, inventory management, financial oversight, and customer relations, the Retail General Manager plays a crucial role in driving sales and enhancing the overall customer experience. This opportunity is perfect for seasoned retail professionals passionate about the industry and eager to take on a challenging role with significant impact.

As a Retail General Manager, you will ensure the location remains safe, clean, and well-maintained, upholding high standards in customer service, merchandising, and marketing. You will be expected to drive sales through efficient stock management, waste reduction, and order accuracy, while also managing cash integrity and safety protocols. Your leadership will be instrumental in hiring, training, and developing employees, fostering a supportive and productive work environment. Additionally, you will utilize financial reports such as profit and loss statements to make informed business decisions that capitalize on market opportunities and improve operational efficiency.

This role not only offers competitive pay but also a comprehensive benefits package including company-funded tuition assistance, a 401(k) plan with a 100% match up to 5%, medical, dental, and vision insurance after 30 days, paid time off, quarterly bonuses, profit sharing through Love's Shares, and robust career development opportunities. Love's commitment to its employees is reflected in its culture, recognized by awards such as the Better Work Award in 2023, highlighting its dedication to creating a rewarding workplace environment. The company actively encourages veterans to apply and values diversity and equal opportunity within its workforce.

Job Requirements

2 plus years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
2 plus years experience managing operations with annual sales volume of 2 plus million dollars
2 plus years experience deciphering and impacting budgets and profit and loss statements
2 plus years experience supervising and training 10 plus employees
Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check
Frequent lifting or moving of items over 50 pounds or more

Job Qualifications

2 plus years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management
2 plus years experience managing operations with annual sales volume of 2 plus million dollars
2 plus years experience deciphering and impacting budgets and profit and loss statements
2 plus years experience supervising and training 10 plus employees
Excellent communication and interpersonal skills with a customer satisfaction focus
Strong organizational and multitasking abilities with attention to detail
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel

Job Duties

Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures
Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management
Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions
Work alongside team members to train and develop in order to maximize customer service expectations
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities
Address customer feedback and work to improve the overall experience