Retail Front End Supervisor - Full-Time

Burlington Stores, Inc. is a renowned off-price retailer known for offering a wide range of brand-name merchandise at unbeatable prices. As a thriving retail company with a growing presence nationwide, Burlington has earned a reputation for providing incredible value on styles that customers love. This forward-looking organization embraces diversity and inclusivity in the workplace, fostering a collaborative and supportive environment where associates can thrive and develop their careers. With a commitment to community engagement and strong core values, Burlington champions teamwork, respect, and driving results which makes it an ideal work environment for retail professionals aiming to build a long-term career in retail management.

The Full-Time Customer Service Supervisor (also referred to as the Full-Time Selling Floor Supervisor in some locations) role at Burlington places you at the heart of store operations and leadership. As an essential member of the store leadership team, you will collaborate closely with Store Management to oversee various retail functions such as merchandising, customer service, operations, and human resources. This position serves as a key stepping stone toward management advancement within Burlington’s expanding network of stores.

In this supervisory capacity, you will shoulder responsibilities that include effectively managing store associates, ensuring customer satisfaction through frontline service excellence, and maintaining store safety and operational standards. You will be expected to lead by example, facilitating positive growth by coaching and developing your team, and fostering a culture of respect and inclusion. To support Burlington’s core values, the ideal candidate will be a proactive self-starter who thrives in a dynamic retail setting while maintaining composure and strategic focus under pressure.

Burlington offers a competitive hourly wage ranging between $17.50 and $19.50, complemented by a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, paid holidays, life and disability insurance, and a 401(k) plan. Flexible work hours and an associate discount of 15-30% further enhance the appeal of this rewarding role. If you have at least one year of supervisory experience within the retail sector, preferably in an off-price, big-box, or specialty environment, this position provides a prime opportunity to grow your leadership skills while contributing to a respected national brand.

Beyond the daily operational duties, you will have the unique chance to influence store culture, uphold asset protection strategies to reduce shrinkage, and engage in community relations initiatives. Burlington values its associates’ development and continually offers training programs to ensure career progression and professional growth. Joining Burlington means becoming part of a caring, inclusive company that genuinely values its employees and encourages them to succeed and have fun in their roles. If you’re ready to take on a leadership challenge in retail and make a positive impact on customers and colleagues alike, this Full-Time Customer Service Supervisor role at Burlington is the perfect next step.