Retail Front End Supervisor - Full-Time

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $16.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
Night Shifts
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Benefits

growth opportunities
competitive pay
Flexible Hours
associate discount
Medical Coverage
dental coverage
vision coverage
Employee assistance program
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k)

Job Description

Burlington Stores, Inc. is a leading off-price retailer dedicated to providing customers with exceptional value on brand-name and designer merchandise. Known for its extensive variety of apparel, footwear, and home products, Burlington operates hundreds of stores across the United States, continuously expanding to serve more communities nationwide. The company prides itself on diversity and inclusivity in the workplace, fostering a positive environment where employees are encouraged to grow and succeed professionally. Burlington is committed to embracing many facets of diversity that strengthen the communities in which employees live and work. Their core values emphasize driving results, building trust and respect among colleagues, and cultivating strong teams and partnerships.

The role of a Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor presents an excellent opportunity for individuals looking to grow their retail careers within an inclusive and supportive organization. As a Retail Front End Supervisor, you become an integral member of the store leadership team, collaborating closely with Store Management to oversee merchandising, customer service, operations, and human resources functions. This position is key for those aiming to advance into management roles, offering hands-on leadership experience in a dynamic retail setting. The supervisor is responsible for the efficient supervision of store operations, particularly in delivering outstanding customer service and maximizing sales results. Working as a self-starter in this leadership role involves managing front-end operations, coaching and developing team members, promoting safety, and ensuring adherence to asset protection strategies.

Supervisors at Burlington play a vital role in enhancing store performance by motivating associates, resolving issues, coordinating schedules, and participating in community relations efforts through company-led programs and partnerships. The company values supervisors who are effective leaders dedicated to building diverse teams and working collaboratively to meet retail goals. Additionally, the position requires flexibility in work hours, including nights, weekends, and holidays, to support store operations fully.

Burlington values investing in its employees' professional development and offers numerous training and growth opportunities to help them advance within the company. The comprehensive benefits package includes competitive pay ranging from $14.00 to $16.00 per hour, flexible work schedules, associate discounts of 15 to 30 percent, medical, dental, and vision coverage, employee assistance programs, life and disability insurance, paid time off, paid holidays, and a 401(k) plan. This combination of competitive compensation, supportive benefits, and career advancement potential makes the Full-Time Customer Service or Selling Floor Supervisor role at Burlington an attractive option for individuals seeking to thrive in retail management.

Job Requirements

  • At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Job Qualifications

  • At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Job Duties

  • Supervise all store functions and associates while in the role of Manager on Duty
  • Maximize sales results through training, developing, and coaching of direct reports
  • Promote safety for both our customers and associates by adhering to company guidelines
  • Cultivate a diverse culture based on teamwork and collaboration
  • Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
  • Reinforce our company asset protection strategies to eliminate shortage
  • Assist in recruiting, interviewing, and onboarding new associates
  • Participate in weekly workload planning meetings
  • Drives community relations participation through company programs and partnerships
  • Coordinate meal and break periods and monitors schedule adherence

Job Criteria

Experience

Mid Level (3-7 years)


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