Retail Food Service Manager

Aramark Healthcare is seeking qualified candidates for the role of Retail Food Service Manager at Thomas Jefferson University Hospital in Philadelphia, PA. Aramark is a global leader in providing food services, facilities management, and uniform services, proudly serving millions of guests daily in 15 countries worldwide. The company is deeply committed to delivering high-quality service and sustainable solutions while fostering professional growth and diversity among its employees. Rooted in service and united by a strong purpose, Aramark strives to make a positive impact on its employees, partners, communities, and the planet. The organization emphasizes equal employment opportunity and upholds a nondiscriminatory environment encouraging inclusion across race, gender, age, disability, and many other aspects protected by law. The Retail Food Service Manager position is a pivotal management role responsible for overseeing retail dining operations within a healthcare setting, specifically at Thomas Jefferson University Hospital.

This position involves developing and executing retail dining solutions designed to meet the diverse tastes and preferences of hospital customers, including patients, visitors, and staff. The manager will primarily work a closing shift from 10:30 a.m. to 7:30 p.m., with alternate weekend work, although shift schedules may vary to include opening or mid-shift hours at times. The role requires motivating and managing front-of-house dining operations, including cafeterias and quick service areas, to ensure excellent service delivery, high standards of food quality, and profitable outcomes. Responsibilities also include implementing marketing strategies, merchandising, and managing cash handling while maintaining strict sanitation and safety standards. A key element of the position is fostering effective, collaborative relationships with other hospital departments to ensure a seamless retail dining experience that meets customer expectations.

The Retail Food Service Manager is accountable for supervising and developing staff, including hiring, discipline, performance reviews, and pay adjustments. They will support financial functions such as location forecasting, tracking sales trends, and driving revenue growth. Additionally, this role involves coordinating special promotions, limited time offers, and pop-up restaurant events, further enhancing the retail dining experience. Catering management responsibilities include utilizing catertrax software for coordination, planning menus, staffing, and set up to meet client needs.

Aramark supports employees in developing new skills and encourages adaptability as part of its mission to deliver superior service. Job duties may evolve, reflecting the dynamic nature of the hospitality industry, particularly within healthcare. This role offers an excellent opportunity for professionals with experience in retail or restaurant food service management to contribute to a reputable company focused on innovation, customer satisfaction, and professional development. Candidates armed with strong leadership, customer service, and operational skills will find this position rewarding and challenging while working in a supportive and mission-driven environment.