Retail Food Service Manager

Aramark Healthcare is a part of Aramark, a global leader in food service, facilities, and uniform services, operating in 15 countries around the world. Aramark is committed to serving millions of guests every day with excellence, focusing on quality, innovation, and community impact. The organization emphasizes a culture rooted in service and purpose, striving to positively impact their employees, partners, and the communities they serve. At Aramark, diversity, equity, and inclusion are core values, ensuring equal employment opportunities and a welcoming environment for all employees regardless of race, color, religion, gender, age, or other protected characteristics. This inclusive approach fosters a supportive and collaborative workplace where personal and professional growth is highly encouraged.

Aramark Healthcare is currently seeking a skilled Retail Food Service Manager to oversee retail dining operations at Thomas Jefferson University Hospital in Philadelphia, PA. This management position is crucial to developing and executing retail dining solutions that meet the diverse needs and tastes of customers within a healthcare setting. The role involves overseeing the front-of-house dining operations including cafeteria and quick service environments where customers order prepared food from menus curated to serve quality and convenience. The Retail Food Service Manager is responsible for enhancing service quality, improving profitability, and ensuring operational efficiency. This includes managing marketing initiatives, merchandising strategies, and cash handling procedures to create a seamless and satisfying dining experience.

The manager will maintain strong working relationships with other departments to deliver a unified retail experience in the hospital setting. Sanitation and safety standards must be rigorously upheld to comply with healthcare environment regulations. Customer service is a priority, with consistent efforts to track and respond to feedback and survey results to improve satisfaction. The role involves direct supervision of multiple employees with responsibilities including hiring, discipline, performance reviews, and pay adjustments. Additionally, the manager supports financial management aspects such as forecasting, sales trend analysis, and driving sales through innovative promotions and limited-time offers (LTOs). Coordination of special pop-up dining concepts and catering services is also an important component of this position.

The ideal candidate will bring strong leadership skills, a focus on customer service excellence, and the ability to manage multiple aspects of retail food service operations efficiently. Aramark offers a dynamic work environment where employees are encouraged to develop new skills and contribute to positive outcomes for customers. The Retail Food Service Manager position at Thomas Jefferson University Hospital is an excellent opportunity for driven professionals seeking a fulfilling career in food service management within a reputable global company. Aramark supports its employees through comprehensive benefits and a commitment to fostering their professional growth and success.