Retail Food Service Director

Aramark Healthcare+ is a renowned division of Aramark, a global leader in food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries. This branch specializes in providing tailored healthcare solutions that emphasize quality, safety, and customer satisfaction within healthcare environments. The company is driven by a mission rooted in service and unity, striving to make a positive impact on employees, partners, communities, and the planet. Aramark believes in equal employment opportunity and fosters an inclusive environment free from discrimination of any kind, ensuring diverse talent can thrive.

The Retail Director position available at Jefferson Einstein Philadelphia Hospital in Philadelphia, PA, represents an exciting leadership opportunity within the healthcare retail sector. Reporting directly to the General Manager, the Retail Director oversees retail and catering operations that include multiple retail outlets such as cafes, coffee shops, bistros, and convenience locations within the hospital. This role is vital in ensuring that all retail services align with Aramark Healthcare+ standards, regulatory guidelines, and client expectations, delivering excellent customer experiences and operational efficiency.

As the Retail Director, the successful candidate will be responsible for planning, administering, and managing all facets of retail operations including marketing, merchandising, cash management, and reporting. Leading a team of retail managers, supervisors, and frontline staff requires strong leadership skills to maintain high standards of food quality, presentation, sanitation, and general workplace safety. The director will implement service plans to enhance the profitability and quality of retail services, respond to customer feedback promptly, and develop effective client relationships through regular rounding and communication.

This position demands a results-driven professional who possesses the ability to oversee multiple retail outlets simultaneously while supporting employee development, engagement, and compliance with human resource policies. The director will be expected to closely monitor operational performance by conducting assessments, managing schedules, and forecasting operational components accurately. Proficiency with retail technologies and cash handling systems is essential to ensure smooth daily operations.

The role is well-suited for someone who thrives in a fast-paced, high-volume retail food service environment, with a keen eye for detail, exemplary problem-solving capabilities, and a passion for delivering outstanding customer service. This leadership opportunity offers not only the chance to shape the retail experience at a major healthcare institution but also supports professional growth within a respected global organization committed to sustainability, diversity, and service excellence.