Retail Director

Pappas Restaurants is a well-established and respected dining and food service company known for its commitment to quality, customer satisfaction, and operational excellence across multiple restaurant and hospitality locations. With a strong reputation for delivering delicious food and exceptional service, Pappas Restaurants emphasizes a culture built on integrity, professionalism, and dedication to both guests and employees. The company values its team members and consistently strives to create a collaborative work environment that supports career development, employee well-being, and a shared mission to provide superior food service experiences.

The role of a Food Service Manager at Pappas Restaurants is critical to ensuring the seamless daily operation of the assigned account, maintaining the highest standards in retail, production, and patient services. This position requires an individual who is passionate about food quality, safety, and operational management while embodying the company’s core values. They are responsible for managing food preparation systems, inventory control, recipe compliance, and customer satisfaction levels, making sure that every aspect of the food service is executed with precision and professionalism.

This manager will oversee staff, plan and schedule work efficiently, and ensure compliance with all health, safety, and sanitation regulations. The position demands strong leadership skills to guide, train, and develop the team, fostering a positive and productive work environment. They must also excel in financial management, monitoring costs and revenues, and maintaining proper records of accounts payable and receivable. Effective communication and relationship management with clients, customers, and regulatory agencies are essential for this role. This position offers a fantastic opportunity for individuals with experience in food service management within hospital, hotel, or similar settings who are eager to advance their careers within a dynamic and supportive company.

Working at Pappas Restaurants, the Food Service Manager will be instrumental in driving sales through marketing support and exceptional guest services, adhering to the mission statement to provide superior food service focused on nutritional value and operational excellence. The job requires a proactive, detail-oriented, and hands-on approach to managing daily operations, ensuring top-quality food preparation, excellent customer engagement, and compliance with all relevant standards. This role is both challenging and rewarding, offering growth opportunities while contributing meaningfully to the success of the company’s food service operations.