Retail Director

Pappas Restaurants is a well-established and respected hospitality company known for delivering exceptional dining experiences across various culinary concepts. With a reputation for quality and service excellence, Pappas Restaurants operates a diverse portfolio that includes upscale dining, casual eateries, and catering services. The company places a significant emphasis on operational excellence, food safety, and customer satisfaction while fostering a positive and inclusive work environment. Known for its commitment to employee development and community involvement, Pappas Restaurants offers career growth opportunities in the dynamic food service industry. The role is a managerial position responsible for the daily operation of an assigned account, focusing on maintaining compliance and operational excellence in retail, production, and patient or guest services. The manager acts consistently with the values and beliefs of Pappas Restaurants, supporting the company’s mission to provide superior food service programs centered on guest service, nutritional value, and skilled management.

This position entails comprehensive oversight of food preparation, purchasing, inventory management, and staff leadership. The manager ensures that food quality and quantity meet established standards and specifications, managing recipes, portion control, and food presentation meticulously. They play a pivotal role in training staff on recipes, food safety procedures, and merchandising techniques to achieve consistency and appeal in food offerings. Additionally, the manager oversees compliance with federal, state, and local regulations regarding health, sanitation, and safety, coordinating with regulatory agencies and adhering to the facility's emergency preparedness and OSHA programs.

In terms of operational management, the role demands strong time management, scheduling, and planning skills to ensure all responsibilities and reporting deadlines are met efficiently. The manager is also responsible for maintaining financial controls, budgets, auditing standards, and cash handling procedures within the facility. Technical proficiency is essential, with an openness to learning new systems and the ability to instruct others.

People leadership is a critical component of this position. The manager promotes a positive work environment to enhance staffing and retention, ensures fair scheduling, upholds uniform and appearance standards, and aligns the right employees with the right roles. They are dedicated to continuous team development through training, coaching, and delegation, along with motivating staff to achieve high performance levels.

Customer service is integral to the role, emphasizing nutritional food and courteous service consistent with the company culture. The manager actively engages with guests or patients, ensuring their needs and expectations are met while handling complaints positively and effectively. Maintaining confidentiality and adhering to patient rights policies are also required.

Leadership qualities such as initiative, good judgment, effective communication, and constructive feedback are essential. The manager drives results by pursuing challenging goals and motivating the team towards operational and sales excellence, supporting all marketing and food promotion efforts.

Pappas Restaurants offers an inclusive workplace and is committed to equal employment opportunities. Employees with disabilities are provided reasonable accommodations under the Americans with Disabilities Act. The company fosters a collaborative culture where employees are valued and empowered to contribute to exceptional dining experiences. This position offers an exciting opportunity for an experienced food service leader looking to advance their career while making a meaningful impact on the guest experience and operational success at Pappas Restaurants.