Retail Director

Pappas Restaurants is a renowned hospitality group known for its commitment to quality, excellent service, and culinary expertise. With a rich history in operating a diverse portfolio of restaurants and culinary establishments, Pappas Restaurants has consistently delivered superior food service and dining experiences. The company places significant emphasis on maintaining high standards in food quality, guest service, and operational excellence. As a leader in the food service industry, Pappas Restaurants fosters an environment where employees are valued, professional relationships are nurtured, and career growth is encouraged. The company prides itself on its culture centered around teamwork, respect, and delivering satisfaction to customers and clients alike.

The role of the Food Service Manager at Pappas Restaurants is a dynamic and critical position focused on ensuring the seamless daily operation of assigned accounts, particularly in hospital or hotel food service settings. This position demands a highly organized and proactive individual who can maintain compliance with food safety regulations and operational excellence in retail, production, and patient services. The Food Service Manager is responsible for overseeing all aspects of food preparation, purchasing, inventory management, and menu planning to guarantee that quality and quantity meet established standards and specifications. This role involves teaching and reinforcing company recipes and procedures, holding the kitchen team to high hygiene, safety, and presentation standards, and effectively managing resources to minimize waste and optimize efficiency.

Additionally, the Food Service Manager plays a pivotal role in operational management by creating effective work schedules, ensuring timely completion of reports, and focusing on workplace safety and employee well-being. Financial acumen is essential in this role, as the manager is accountable for cost control, accounts payable and receivable, and maintaining auditing standards related to cash handling and terminal accounting. The successful candidate must also demonstrate people leadership skills by promoting a positive work environment, training and developing staff, and addressing behavior to enhance team performance. They must actively engage with guests or patients to provide courteous service and guarantee satisfaction by resolving any complaints promptly and professionally.

This position requires a strong leader who possesses excellent communication and decision-making skills, takes initiative to drive results, and supports the company culture and objectives. The Food Service Manager supports marketing and promotional activities aligned with the company’s mission to provide superior food service focused on guest service, nutritional value, and skilled management. Pappas Restaurants values adaptability, collaboration, and continuous improvement, making this role ideal for an individual passionate about food service management and committed to delivering outstanding guest experiences.

Employment type and salary details are typically communicated during the hiring process, reflecting the competitive nature of the hospitality industry and Pappas Restaurants' commitment to attracting qualified professionals. This job plays a crucial role in upholding the high standards and reputation of Pappas Restaurants while offering opportunities for professional growth within a reputable and supportive organization.