
Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels Companies Inc. is the leading destination for creating and celebrating in North America, operating over 1,300 stores across 49 states and Canada as well as online through Michaels.com and Michaels.ca. Established in 1973 and headquartered in Irving, Texas, Michaels is recognized as the best place for all things creative. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. At Michaels, the purpose is to fuel the joy of creativity and celebration by offering a vast selection of arts and crafts supplies, framing services, floral products, and seasonal décor, among other items.
This position is based in the Wichita-Greenwich, KS store location and involves delivering outstanding customer service, assisting customers with their shopping needs, and ensuring each visitor has a fast and friendly checkout experience. The role entails various responsibilities, including truck unloading, merchandise stocking, and maintaining store recovery standards to consistently meet the company’s brand promises. Team members will be engaged in promoting the company’s rewards program and private label credit cards while educating customers on the importance of customer feedback through the Voice of Customer (VOC) survey. This position also supports Omni channel processes such as Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS), making it an integral part of the company’s multi-channel retail strategy.
The role requires employees to participate in store merchandising duties, including stocking merchandise, adhering to planogram guidelines, handling merchandise returns, and maintaining the overall stocking and visual appeal of the store. Additional responsibilities include performing Store In Stock Optimization (SISO), adjusting advertising set displays, supporting shrinkage control efforts, and adhering strictly to company policies and standard operating procedures. The position demands a customer-centric approach and the ability to stay positive and respectful even in challenging situations, thereby embodying the organization’s vision and values as a role model for other team members.
Candidates should expect to work in a public retail store environment that is climate controlled in public areas but may include some outdoor work and non-climate-controlled stockrooms. The position requires physical activity such as standing for long periods, bending, lifting heavy boxes, carrying items, reaching, and using ladders to access high shelves. The work schedule may include nights, weekends, and early mornings. The company values diversity and inclusion and is committed to providing reasonable accommodations to qualified individuals. Michaels requires that all team members in this role be at least sixteen years or older.
Michaels prioritizes the wellbeing of its team members by offering comprehensive benefits for both full-time and part-time employees. These benefits include health insurance options encompassing medical, dental, and vision coverage, paid time off, tuition assistance, and generous employee discounts. The company encourages applicants to join their inclusive team where every member is supported to create, innovate, and grow together as part of a large, dynamic retail family focused on fueling creative joy.
This position is based in the Wichita-Greenwich, KS store location and involves delivering outstanding customer service, assisting customers with their shopping needs, and ensuring each visitor has a fast and friendly checkout experience. The role entails various responsibilities, including truck unloading, merchandise stocking, and maintaining store recovery standards to consistently meet the company’s brand promises. Team members will be engaged in promoting the company’s rewards program and private label credit cards while educating customers on the importance of customer feedback through the Voice of Customer (VOC) survey. This position also supports Omni channel processes such as Buy Online Pickup In Store (BOPIS) and Ship From Store (SFS), making it an integral part of the company’s multi-channel retail strategy.
The role requires employees to participate in store merchandising duties, including stocking merchandise, adhering to planogram guidelines, handling merchandise returns, and maintaining the overall stocking and visual appeal of the store. Additional responsibilities include performing Store In Stock Optimization (SISO), adjusting advertising set displays, supporting shrinkage control efforts, and adhering strictly to company policies and standard operating procedures. The position demands a customer-centric approach and the ability to stay positive and respectful even in challenging situations, thereby embodying the organization’s vision and values as a role model for other team members.
Candidates should expect to work in a public retail store environment that is climate controlled in public areas but may include some outdoor work and non-climate-controlled stockrooms. The position requires physical activity such as standing for long periods, bending, lifting heavy boxes, carrying items, reaching, and using ladders to access high shelves. The work schedule may include nights, weekends, and early mornings. The company values diversity and inclusion and is committed to providing reasonable accommodations to qualified individuals. Michaels requires that all team members in this role be at least sixteen years or older.
Michaels prioritizes the wellbeing of its team members by offering comprehensive benefits for both full-time and part-time employees. These benefits include health insurance options encompassing medical, dental, and vision coverage, paid time off, tuition assistance, and generous employee discounts. The company encourages applicants to join their inclusive team where every member is supported to create, innovate, and grow together as part of a large, dynamic retail family focused on fueling creative joy.
Job Requirements
- minimum age of sixteen years
- ability to remain standing for extended periods
- physical capability to bend, lift, carry, reach, and stretch
- ability to lift heavy boxes and use ladders safely
- willingness to work varied shifts including nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- eligibility to work in the United States
Job Qualifications
- retail and/or customer service experience preferred
- ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves by ladder or similar equipment
- willingness to work nights, weekends, and early mornings
- ability to interact positively and respectfully with customers and team members
Job Duties
- help customers shop, locate products, and provide them with solutions
- provide a fast and friendly checkout experience
- execute cash handling to standards
- engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on the Voice of Customer (VOC) survey
- assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck unload, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery
- perform Store In Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and Company programs
- interact with others in an accepting and respectful manner
- remain positive and respectful even in difficult situations
- cross trained in Custom Framing selling and production
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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