Retail Customer Service Specialist (Shared)

Sherwin-Williams is a renowned global leader in the paint and coatings industry, recognized for its commitment to delivering high-quality products and exceptional customer service. With a rich history of innovation and excellence, Sherwin-Williams continues to inspire and improve the world by coloring and protecting what matters most to its customers. Operating numerous retail stores and specialty locations across the United States, Sherwin-Williams provides its customers with a wide range of paints, coatings, and related products that cater to both residential and commercial needs. The company's dedication to customer satisfaction, product quality, and ongoing employee development have established it as an employer of choice within the retail industry.

This particular opportunity is for a full-time Customer Service Specialist position based in several stores located in Wisconsin, specifically Store #3224 at 1350 Capitol Dr Ste 10, Meadow Grove Shopping Center, Pewaukee, Store #3123 in Brookfield, and Store #3259 in Oconomowoc. The starting pay for this role is $18.30 per hour or is negotiable based on relevant experience. This position plays a fundamental role in the success of Sherwin-Williams’ retail operations, acting as the frontline representative who interacts with both wholesale and retail customers.

As a Customer Service Specialist, your main responsibility will be to work closely with customers to understand their needs, provide expert advice on Sherwin-Williams' product offerings, and recommend solutions that best fit their projects. You will be essential in ensuring high levels of customer satisfaction by addressing inquiries, resolving concerns promptly, and delivering a consistent and positive shopping experience. Staying up-to-date with product features, maintaining visual and quality standards within the store, and contributing to the store’s overall sales goals are critical aspects of the role. The position involves handling cash and other payment methods, operating electronic equipment, and managing store merchandise which requires adherence to company policies including background checks to protect customers, staff, and the company’s reputation.

Sherwin-Williams values its people and invests heavily in their growth, well-being, and career development. Working here means joining a company that supports a balanced life through competitive rewards, benefits, and flexible work options. The company also fosters continuous learning and career progression, encourages team connection and inclusivity, and commits to its wider community engagement. The hiring process involves completing an online application, participating in a digital video interview, and attending an in-store interview, designed to identify candidates who align with Sherwin-Williams' mission and values.

Employee benefits include comprehensive health, dental, vision insurance, retirement plans, and wellness programs. In addition to competitive compensation, Sherwin-Williams promotes a safe, inclusive, and supportive work environment recognizing and respecting diversity without discrimination. This opportunity not only promises a stable and rewarding career but also the chance to be part of a company that actively shapes and brightens environments globally.