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Summit Racing Equipment logo

Retail Customer Service Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.40 - $18.40
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Prescription drug insurance
employee discount
401(k) with Company Match
Health Club Reimbursement
Tuition Reimbursement

Job Description

Summit Racing Equipment, known as The World's Speed Shop, is a leading retailer specializing in automotive aftermarket parts and accessories. With a strong presence both nationally and internationally, Summit Racing Equipment has built a reputation for quality products and exceptional customer service. Catering to car enthusiasts, mechanics, and everyday drivers alike, the company offers a wide range of racing parts, performance upgrades, tools, and equipment necessary for automotive projects and maintenance. The company's commitment to customer satisfaction and deep knowledge of automotive products has made it a trusted name in the industry.

This job opening is for a Customer Servi... Show More

Job Requirements

  • Must be able to work full-time 40 hours per week
  • Must be able to work a variety of schedules including 4/10-hour days or 5/8-hour days
  • Must be able to work evenings and at least two weekend days including Friday, Saturday, or Sunday
  • Must be at least 18 years of age or older
  • Must be able to lift up to 50 pounds
  • Must be able to pass background check and drug screen
  • Must have previous retail or cash drawer experience

Job Qualifications

  • High school diploma or general education degree (GED)
  • Two to three years of recent experience as a cashier or in customer service
  • Computer proficiency
  • Ability to communicate effectively with customers
  • Ability to handle cash and process transactions accurately
  • Strong interpersonal skills
  • Ability to work flexible schedules including weekends

Job Duties

  • Remains consistently friendly and courteous to all customers
  • Computes or re-computes bill, itemized lists, and invoices showing amount due
  • Makes change, accepts checks and credit cards, and issues receipts to customers
  • Follows cashier's standards as written
  • Records amounts received and prepares reports of transactions
  • Reads and records totals shown on cash register tape and verifies against cash on hand
  • Applies/processes cash refunds or issues credit memorandums to customers for returned merchandise
  • Promotes Summit Speed Card and processes applications
  • Balances cash drawer and completes closeout sheet each day
  • Answers incoming telephone calls
  • Assists with merchandising duties as needed
  • General housekeeping as necessary
  • Promotes in-store specials
  • Talks with customers in person and assists customers in returning or exchanging products
  • Processes returns and completes paperwork for warranty returns when return specialist is not available
  • Ensures retail location is clear of missing parts
  • Stocks shelves and counters with merchandise
  • Assists in setting up advertising displays or arranging merchandise on counters to promote sales
  • Stamps, marks, or tags price on merchandise
  • Obtains merchandise requested by the customer and places merchandise in a bag or box
  • Assist customers with carrying out larger items to their vehicle
  • Answers customers’ questions and offer assistance or direction
  • Greets customers when they enter the store, and checks packages and receipts when exiting the store
  • Computer proficiency a must

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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