Job Overview
Compensation
Hourly
Range $18.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401k
Paid Time Off
employee discount
Job Description
Ashley Furniture is a globally recognized leader in the home furnishings industry, renowned for its commitment to quality, style, and affordability. With a strong presence across the United States and expanding internationally, Ashley continues to grow its footprint by opening new stores to meet the rising demand from customers who trust the brand for their home needs. Established as a company that values its customers and team members alike, Ashley Furniture prides itself on fostering an inclusive environment that promotes professional development and career advancement. Their continuous national expansion not only strengthens the brand but also provides unlimited opportunities for personal growth within the company through internal promotion and dedicated team member support.
The Customer Service Representative role at Ashley Furniture is a vital position that represents the company on the front lines. This role serves as the first point of contact for customers, playing a crucial role in delivering exceptional customer service and ensuring positive experiences. The representative is responsible for greeting customers warmly and professionally, embodying the Ashley brand through every interaction whether in person, by phone, or via email. This position also provides essential administrative support to store operations, including processing sales orders, managing customer accounts, handling cash transactions, and assisting with financial procedures under the guidance of the Office Manager.
In addition to administrative duties, the Customer Service Representative helps resolve customer inquiries and concerns effectively, escalating complex issues as needed to management while ensuring follow-up for complete resolution. The role supports operational excellence by assisting with audits, inventory checks, and compliance verification, maintaining accurate paperwork and documentation to uphold store standards. The position requires collaboration with sales teams, merchandising personnel, and other store associates to maintain a seamless customer experience and efficient store operations. Skilled utilization of retail management systems, point-of-sale technology, and Microsoft Office Suite tools is necessary to perform job functions accurately and efficiently.
This full-time role requires the ability to work flexible hours, including weekends and holidays, with responsibilities that rotate for store opening and closing. Ashley Furniture offers an hourly wage between $18.00 and $22.00, reflecting the value the company places on this essential role. The company is also committed to offering a comprehensive benefits package to team members, including health, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) retirement plan, paid time off, and employee discounts ranging from 10% to 30%.
Working at Ashley means being part of a diverse, inclusive family that values individual skills, qualifications, and merit, providing equal opportunity for all. The company promotes sustainable practices through its corporate social responsibility programs, demonstrating dedication to community engagement and environmental stewardship. As a Customer Service Representative, individuals not only contribute to the immediate success of their store but also become part of a broader mission to enhance the customer journey and uphold Ashley’s reputation as a trusted home furnishing brand globally.
The Customer Service Representative role at Ashley Furniture is a vital position that represents the company on the front lines. This role serves as the first point of contact for customers, playing a crucial role in delivering exceptional customer service and ensuring positive experiences. The representative is responsible for greeting customers warmly and professionally, embodying the Ashley brand through every interaction whether in person, by phone, or via email. This position also provides essential administrative support to store operations, including processing sales orders, managing customer accounts, handling cash transactions, and assisting with financial procedures under the guidance of the Office Manager.
In addition to administrative duties, the Customer Service Representative helps resolve customer inquiries and concerns effectively, escalating complex issues as needed to management while ensuring follow-up for complete resolution. The role supports operational excellence by assisting with audits, inventory checks, and compliance verification, maintaining accurate paperwork and documentation to uphold store standards. The position requires collaboration with sales teams, merchandising personnel, and other store associates to maintain a seamless customer experience and efficient store operations. Skilled utilization of retail management systems, point-of-sale technology, and Microsoft Office Suite tools is necessary to perform job functions accurately and efficiently.
This full-time role requires the ability to work flexible hours, including weekends and holidays, with responsibilities that rotate for store opening and closing. Ashley Furniture offers an hourly wage between $18.00 and $22.00, reflecting the value the company places on this essential role. The company is also committed to offering a comprehensive benefits package to team members, including health, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) retirement plan, paid time off, and employee discounts ranging from 10% to 30%.
Working at Ashley means being part of a diverse, inclusive family that values individual skills, qualifications, and merit, providing equal opportunity for all. The company promotes sustainable practices through its corporate social responsibility programs, demonstrating dedication to community engagement and environmental stewardship. As a Customer Service Representative, individuals not only contribute to the immediate success of their store but also become part of a broader mission to enhance the customer journey and uphold Ashley’s reputation as a trusted home furnishing brand globally.
Job Requirements
- Legally authorized to work in the US
- At least 18 years old
- High school diploma or equivalent
- Knowledgeable of Microsoft Office Suite and system transactions
- 1 year of customer service, office, and/or administrative experience preferred
- Ability to work flexible hours, including weekends and holidays
- Maintain reliable attendance
- Thrive in a team environment
Job Qualifications
- High school diploma or equivalent
- At least 1 year of customer service, office, and/or administrative experience preferred
- Knowledge of Microsoft Office Suite and retail management systems
- Ability to work flexible hours including weekends and holidays
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Experience with cash handling and financial procedures preferred
- Basic problem-solving skills and ability to escalate issues appropriately
Job Duties
- Greet all customers in a warm, professional manner representing Ashley's brand image
- Provide exceptional customer service through all interactions including in-person, phone, and email communications
- Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained
- Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information
- Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision
- Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution
- Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork
- Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed
- Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations
- Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately
- Complete any additional tasks as assigned by management
Job Criteria
Experience
No experience required
Job Location
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