Retail Customer Service Coordinator

TJX Companies is a Fortune 100 organization and the world’s leading off-price retailer known for its dynamic and diverse work environment. With a presence that spans four global Home Offices, Distribution Centers, and a broad retail network including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, TJX Companies offers unparalleled opportunities for career growth and personal development. The company embraces diversity and fosters a culture of collaboration, prioritizing employee development and providing a supportive work environment where individuals can thrive and make a tangible impact. TJX’s commitment to an inclusive workplace and open door policy underscores its dedication to employee success and satisfaction. Situated at USA Marshalls Store 1196 in Easley, SC, this role embodies the company’s values and dedication to excellence.

The position of Front End Supervisor at Marshalls offers an exciting opportunity for those eager to grow their careers within a renowned retail company. This role focuses on delivering an exceptional customer experience by leading a team of associates at the front of the store. The Front End Supervisor plays a critical role in maintaining a positive shopping environment, ensuring outstanding customer service, and promoting loyalty programs. The individual in this position leads by example, engaging with customers and associates alike, and maintains a clean, organized store front to facilitate smooth operations.

Key responsibilities include mentoring and training associates on front-end principles, personalizing customer interactions, promoting credit and loyalty programs, and ensuring adherence to store policies and relevant labor laws. The supervisor coordinates register assignments and manages breaks effectively, ensuring optimal POS coverage. Proactive problem-solving skills are essential in addressing customer concerns swiftly to maintain customer satisfaction.

The role requires a hands-on leader who communicates effectively with management and associates, prioritizes tasks based on the store plan, and fosters a culture of honesty, integrity, and safety. The position also involves collaborating with management on training needs to enhance team effectiveness and supporting store goals related to shrink reduction and safety awareness. Pay for this role starts at $13.75 to $14.25 per hour, reflective of skills, qualifications, and experience, promising a competitive compensation package alongside a variety of comprehensive benefits.