Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision care
Paid Time Off
Tuition Assistance
Employee Discounts
additional perks
Job Description
The Michaels Companies Inc is a leading retail company dedicated to nurturing creativity and artistic expression. Established in 1973 and headquartered in Irving, Texas, Michaels has grown to become North America's premier destination for arts and crafts, with over 1,300 stores across 49 states and Canada. The company extends its reach through its online platforms, Michaels.com and Michaels.ca, serving a diverse customer base seeking quality creative products and inspiration. Michaels also includes Artistree, a custom framing merchandise manufacturing business, and MakerPlace by Michaels, a marketplace for unique handcrafted items, reflecting its commitment to supporting creative communities and craftspeople.
The Retail Customer Service Cashier at Michaels plays a crucial role in enhancing the shopping experience by providing exceptional customer care and ensuring smooth store operations. This position is responsible for assisting customers in finding products that meet their needs, managing efficient payment procedures, and maintaining the store's environment to uphold the company’s Brand Promises. The role involves a variety of tasks including unloading merchandise, organizing inventory, and supporting cross-channel sales initiatives such as Order Online Retrieve in Store (ORS) and Send From Store (SFS). Employees in this position also help promote the company’s Rewards program and Private Label Credit Cards, contributing to customer retention and satisfaction.
Duties extend beyond customer interaction to include store maintenance responsibilities such as merchandising recovery, stock optimization, and loss prevention. Cashiers are expected to follow Standard Operating Procedures and corporate initiatives, ensuring compliance with legal and company standards while fostering a positive and inclusive environment. The job requires physical stamina due to the demands of standing for extended periods, lifting, and arranging heavy items, as well as flexibility to work non-traditional hours including nights, weekends, and early mornings. Michaels values a welcoming and respectful attitude from its team members and encourages participation in the company’s vision and ethical standards. This role is ideal for individuals who are passionate about customer service, retail, and contributing to a dynamic and creative retail setting.
The Retail Customer Service Cashier at Michaels plays a crucial role in enhancing the shopping experience by providing exceptional customer care and ensuring smooth store operations. This position is responsible for assisting customers in finding products that meet their needs, managing efficient payment procedures, and maintaining the store's environment to uphold the company’s Brand Promises. The role involves a variety of tasks including unloading merchandise, organizing inventory, and supporting cross-channel sales initiatives such as Order Online Retrieve in Store (ORS) and Send From Store (SFS). Employees in this position also help promote the company’s Rewards program and Private Label Credit Cards, contributing to customer retention and satisfaction.
Duties extend beyond customer interaction to include store maintenance responsibilities such as merchandising recovery, stock optimization, and loss prevention. Cashiers are expected to follow Standard Operating Procedures and corporate initiatives, ensuring compliance with legal and company standards while fostering a positive and inclusive environment. The job requires physical stamina due to the demands of standing for extended periods, lifting, and arranging heavy items, as well as flexibility to work non-traditional hours including nights, weekends, and early mornings. Michaels values a welcoming and respectful attitude from its team members and encourages participation in the company’s vision and ethical standards. This role is ideal for individuals who are passionate about customer service, retail, and contributing to a dynamic and creative retail setting.
Job Requirements
- Capability to endure standing for extended amounts of time
- the capability to move around various sections of the store
- regularly executing actions such as bending over lifting items carrying loads reaching for objects and stretching muscles
- transporting substantial crates and reaching high shelving through the use of a ladder or equivalent machinery
- those applying for positions in the u.s. must adhere to the legal mandates outlined by federal state and local jurisdictions
- the minimum age requirement for this position at michaels is 16 years or above
Job Qualifications
- Experience in retail or customer relations is advantageous
Job Duties
- Assist individuals in selecting goods finding items in-store and offering resolutions to their issues
- facilitate an efficient and welcoming payment process
- follow cash handling guidelines accurately
- entice customers with the benefits of the rewards program and private label credit cards while assisting in their registration
- inform clients about the role and benefits of implementing a voice of customer (voc) survey
- help optimize cross-channel operations including order online retrieve in store (ors) and send from store (sfs) systems
- be involved in the unloading of trucks organizing shelves and executing planograms
- required to manage merchandise recovery and upkeep including overseeing merchandise returns and repositioning as well as implementing general store recovery procedures to uphold a well-merchandised and fully stocked store environment
- carry out store in stock optimization (siso) activities and manage assigned duties effectively
- aid for downsizing and protection strategies
- abide by standard operating procedures and corporate initiatives to ensure adherence to laws and regulations
- implement company standards and guidelines
- participate in dialogues with others in an inclusive and gracious way
- maintain a constructive and considerate attitude particularly in demanding scenarios
- support the organization’s vision and ethics
- display a favorable public perception and serve as a model for other team members
- experienced in custom framing sales and manufacturing processes
- additional duties may be assigned as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
