Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a leading provider of printing, signs and graphics, and shipping services that cater to both individual customers and businesses. Known for its comprehensive retail network, FedEx Office offers a wide range of products designed to facilitate personal and professional needs including document printing, high-quality signage, packaging, and shipping solutions. The company focuses on delivering exceptional customer service by integrating product knowledge and consultative sales techniques to ensure customers receive tailored solutions to their unique needs. As a part of the FedEx group, it supports a culture of quality-driven management and continuous improvement, encouraging employees to contribute to optimizing the company’s operations and profitability. The workplace promotes diversity and equal opportunity, valuing inclusivity and accommodating individuals with disabilities, making it a supportive and responsible employer in the retail and service industry.
The role of a Store Consultant at FedEx Office is critical as it combines product expertise, customer service excellence, and operational responsibilities in a fast-paced retail environment. This full-time position requires individuals who are highly organized, customer-focused, and capable of managing multiple tasks simultaneously while maintaining a positive and professional demeanor. The Store Consultant acts as a frontline representative who not only handles customer transactions but also guides customers through complex printing and shipping options, helping to customize their orders with precision and care. They are responsible for the day-to-day operations of the store, including managing the production queue, operating various equipment related to printing and shipping, and ensuring the retail environment is clean, safe, and well-stocked.
This position demands physical stamina such as the ability to stand for long periods, lift heavy items up to 55 pounds, and repeatedly bend and twist, reflecting the active nature of the job. The consultant also plays a crucial role in maintaining confidentiality of customers' sensitive data and documents, underlining the importance of trust and reliability in this role. Working with minimal supervision, the consultant must demonstrate excellent verbal and written communication skills to interact effectively with customers, vendors, and team members. The role offers an opportunity to develop customer service skills, technical knowledge in printing and shipping products, and operate within a respected global brand that supports professional growth and quality improvement initiatives. Additionally, FedEx Office promotes a team-oriented environment where collaboration and continuous learning are encouraged to support both individual and company success.
The role of a Store Consultant at FedEx Office is critical as it combines product expertise, customer service excellence, and operational responsibilities in a fast-paced retail environment. This full-time position requires individuals who are highly organized, customer-focused, and capable of managing multiple tasks simultaneously while maintaining a positive and professional demeanor. The Store Consultant acts as a frontline representative who not only handles customer transactions but also guides customers through complex printing and shipping options, helping to customize their orders with precision and care. They are responsible for the day-to-day operations of the store, including managing the production queue, operating various equipment related to printing and shipping, and ensuring the retail environment is clean, safe, and well-stocked.
This position demands physical stamina such as the ability to stand for long periods, lift heavy items up to 55 pounds, and repeatedly bend and twist, reflecting the active nature of the job. The consultant also plays a crucial role in maintaining confidentiality of customers' sensitive data and documents, underlining the importance of trust and reliability in this role. Working with minimal supervision, the consultant must demonstrate excellent verbal and written communication skills to interact effectively with customers, vendors, and team members. The role offers an opportunity to develop customer service skills, technical knowledge in printing and shipping products, and operate within a respected global brand that supports professional growth and quality improvement initiatives. Additionally, FedEx Office promotes a team-oriented environment where collaboration and continuous learning are encouraged to support both individual and company success.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend/twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a point of sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- able to operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Criteria
Experience
No experience required
Job Location
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