Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
FedEx Office is a renowned provider of printing, shipping, and business services with a broad network of retail locations across the United States. Known for delivering exceptional customer service, FedEx Office supports businesses and individuals with their printing needs, signage, graphics, and shipping requirements. As part of FedEx, the company is firmly rooted in the values of reliability, efficiency, and innovation, offering a comprehensive range of printed products and shipping solutions. The retail stores are designed to create a welcoming environment where customers can get expert advice and services tailored to their needs, combining the convenience of online ordering with personalized, in-store assistance.
The position of Store Consultant at FedEx Office involves delivering a consistently positive customer experience by employing consultative selling techniques. This role requires a team member who is knowledgeable about all aspects of the store's business including print, signs and graphics, and shipping services. It is a customer-focused position where establishing consultative relationships with customers is key to understanding their unique needs, providing suitable alternatives, and finding effective solutions. The Store Consultant handles a variety of responsibilities including order taking, coordinating store activities, offering pricing and product information, and recommending appropriate FedEx Office products and services.
In addition to customer-facing tasks, the Store Consultant will operate and maintain printing and shipping equipment, manage production queues and retail supplies, and handle complex projects to ensure smooth and efficient store operations. The role demands physical tasks like moving boxes and stocking materials, along with strong organizational skills to prioritize and complete tasks effectively. Working in a fast-paced retail environment, the Store Consultant must balance multiple duties simultaneously while maintaining high standards of quality and customer satisfaction.
The position is ideal for individuals with excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to work independently with minimal supervision. Foodex Office offers this role typically as a full-time or part-time position, with competitive pay reflecting the specialized skills required. This role provides a dynamic work environment with opportunities for learning and growth, supported by a culture of quality-driven management focused on business excellence and superior customer experience. The Store Consultant position is fundamental in upholding the company’s commitment to service, reliability, and customer satisfaction, helping FedEx Office maintain its market-leading position in retail printing and shipping services.
The position of Store Consultant at FedEx Office involves delivering a consistently positive customer experience by employing consultative selling techniques. This role requires a team member who is knowledgeable about all aspects of the store's business including print, signs and graphics, and shipping services. It is a customer-focused position where establishing consultative relationships with customers is key to understanding their unique needs, providing suitable alternatives, and finding effective solutions. The Store Consultant handles a variety of responsibilities including order taking, coordinating store activities, offering pricing and product information, and recommending appropriate FedEx Office products and services.
In addition to customer-facing tasks, the Store Consultant will operate and maintain printing and shipping equipment, manage production queues and retail supplies, and handle complex projects to ensure smooth and efficient store operations. The role demands physical tasks like moving boxes and stocking materials, along with strong organizational skills to prioritize and complete tasks effectively. Working in a fast-paced retail environment, the Store Consultant must balance multiple duties simultaneously while maintaining high standards of quality and customer satisfaction.
The position is ideal for individuals with excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to work independently with minimal supervision. Foodex Office offers this role typically as a full-time or part-time position, with competitive pay reflecting the specialized skills required. This role provides a dynamic work environment with opportunities for learning and growth, supported by a culture of quality-driven management focused on business excellence and superior customer experience. The Store Consultant position is fundamental in upholding the company’s commitment to service, reliability, and customer satisfaction, helping FedEx Office maintain its market-leading position in retail printing and shipping services.
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing and shipping equipment
- Strong customer service and consultative skills
- Ability to work independently and as part of a team
- Basic math and cash handling skills
- Ability to multi-task in a fast-paced environment
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items, weighing packages, and affixing labels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal including handling cash and making change
- Clean, repair and stock all retail store printing and shipping equipment and supplies for optimal availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
No experience required
Job Location
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