Retail Customer Service Associate

FedEx Office is a renowned provider of business services including printing, signs, graphics, and shipping solutions. As a trusted name within the logistics and business services sector, FedEx Office offers retail store services designed to help customers accomplish their business-related needs with convenience and efficiency. The company emphasizes quality-driven management and continuous improvement to deliver market-leading customer experiences. FedEx Office embraces innovation and provides extensive employee support and development in a dynamic retail environment.

The Store Consultant role at FedEx Office is designed for individuals who thrive in a customer-oriented environment and are looking to contribute to both operational excellence and positive consumer interactions. This position involves delivering exemplary customer service by understanding and addressing customer requirements related to printing, signage, graphic design, and shipping services. Store Consultants utilize consultative selling techniques to anticipate customers' needs, suggest alternative solutions, and provide tailored recommendations that best fit the customer's objectives.

In this role, Store Consultants are responsible for processing orders accurately, coordinating store activities, maintaining pricing transparency, and managing product information. They operate and maintain various pieces of equipment pertinent to printing and shipping tasks, including printing presses, binding machines, and shipping preparation tools. Physical aspects of the job include moving boxes, stocking supplies, managing the production queue, and completing assigned tasks based on priority to ensure store efficiency.

The Store Consultant also plays a vital role in upholding store standards related to cleanliness, safety, and security, ensuring a conducive environment for both customers and team members. Additionally, this position involves financial transaction handling, operating POS terminals, and ensuring accurate recording and confidentiality of customer data. Through meticulous management of merchandising displays and store inventory, the consultant contributes to optimizing product availability and driving store profitability.

FedEx Office promotes a culture where employees are encouraged to learn, take initiative, and work with minimal supervision, fostering professional growth and a strong team-oriented atmosphere. This position requires the capability to multitask effectively in a fast-paced environment, maintain attention to detail, and demonstrate excellent communication skills with customers and colleagues alike. The role demands physical stamina to stand for entire shifts and safely perform lifting and bending tasks regularly.

Overall, the Store Consultant position at FedEx Office is not only about fulfilling operational responsibilities but also about actively contributing to the company’s Quality initiatives and continuous improvement efforts. This role offers an opportunity to be part of a leading business services provider that values diversity, inclusion, and equal opportunity employment. Candidates will work within a supportive environment that respects the need for reasonable accommodations and welcomes applicants from a broad spectrum of backgrounds and experiences.