Retail Customer Service Associate

Brentwood, TN, USA|Onsite

Job Overview

Compensation

Hourly

Range $18.00 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Life insurance

Job Description

FedEx Office is a leading retail provider specializing in printing, signs and graphics, and shipping solutions. As a well-established division of FedEx, it focuses on delivering high-quality services and products that meet the diverse needs of customers ranging from individuals needing everyday printing tasks to businesses requiring complex print and shipment solutions. Known for its customer-centric approach, FedEx Office operates numerous stores across many locations, providing convenient access to innovative print and shipping products. Their commitment to quality, technology integration, and exceptional service positions them as a preferred destination for customers seeking reliable and professional assistance with their printing and shipping needs.

The Store Consultant role at FedEx Office is a crucial position responsible for ensuring a positive customer experience while efficiently managing multiple aspects of the store’s operations. This position is full-time and in-person, offering an hourly wage range of $18.00 to $19.00. The Store Consultant will leverage consultative skills to understand and anticipate customer needs, suggest alternatives, and provide tailored solutions. This role requires knowledge of all facets of the store’s business including printing, signs and graphics, and shipping products. The consultant will handle orders, coordinate store activities, provide accurate pricing and product information, and recommend appropriate FedEx Office services.

In addition to direct customer interaction, the Store Consultant will operate and maintain a variety of equipment, manage production queues, stock materials, and handle retail supplies. The role demands strong organizational skills and the ability to manage complex projects while consistently prioritizing tasks. Attention to detail and adherence to FedEx Office standards and policies are essential. This position involves physical activity such as moving boxes and equipment and requires standing for the entire shift, lifting up to 55 pounds, and consistent communication with customers and team members.

FedEx Office promotes a quality-driven management style that emphasizes market-leading customer experience, business excellence, and financial returns through a quality-oriented culture. The Store Consultant is expected to embrace quality principles daily, suggest improvements in internal processes, and support quality initiatives to enhance overall store performance. This position offers opportunities for skill development, teamwork, and contributing to a friendly and productive work environment. FedEx Office is an Equal Opportunity Employer with inclusive hiring practices and reasonable accommodation policies, encouraging diversity and equitable treatment for all employees.

Job Requirements

High school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability to bend and twist consistently at the waist and knees
ability to communicate effectively with customers, vendors, and team members
ability to perform work activities requiring cooperation and instruction
ability to function under substantial pressure in a fast-paced environment
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
regular attendance and punctuality to support business hours

Job Qualifications

High school diploma or equivalent education
minimum 6 months of specialized experience in a retail or customer service environment
excellent verbal and written communication skills
consultative sales or customer service skills
ability to operate retail and printing equipment
knowledge of printing, signs, graphics, and shipping services
basic cash handling and POS operation experience
ability to work effectively in a fast-paced retail environment
strong organizational and multitasking abilities
ability to maintain customer confidentiality and data security
commitment to quality standards and continuous improvement

Job Duties

Follow instructions of supervisors and assist other team members in performing store functions
assist in the training of store team members
demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
resolve customer problems quickly and to the customer’s satisfaction
take complex customer orders using order systems and provide accurate pricing information
assemble parcels and prepare goods for shipping including wrapping, weighing, and labeling
set up and operate printing, binding, and other related equipment using customer supplied materials
maintain a safe, clean and orderly retail store
ensure confidentiality of customer data and careful handling of documents
process financial transactions using POS terminals including cash handling
clean, repair, and stock retail store equipment and supplies
maintain proper merchandising and product display
take preemptive actions to prevent errors and waste
complete financial paperwork and assist with reporting
follow all standard operating procedures and adhere to policies
perform multiple tasks simultaneously
seek opportunities for knowledge and skill improvement
operate with minimal supervision
adhere to store and company standards as outlined in the handbook