Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible spending account
Life insurance
Job Description
FedEx Office is a leading retail and printing services company known for providing innovative business solutions to customers across the United States. With a focus on customer satisfaction and quality service, FedEx Office operates numerous store locations offering a range of printing, copying, binding, shipping, and graphic design services. The company is committed to delivering a market-leading customer experience, business excellence, and financial return through a quality-oriented culture and the application of quality science in daily operations. Dedicated to equal opportunity, FedEx Office values diversity and inclusion, firmly supporting veterans, individuals with disabilities, and offering reasonable accommodations throughout the employment process.
The Store Consultant role at FedEx Office is a pivotal customer service position focused on consistently delivering an outstanding experience to all customers. This role requires a team member who is highly knowledgeable in multiple areas of the store's business including printing, signs and graphics, and shipping services. The Store Consultant operates and maintains various equipment, manages complex projects, oversees the production queue, stocks materials, and ensures the retail area is orderly and productive. This position emphasizes consultative skills to anticipate customer needs, recommend appropriate products and services, and resolve customer issues promptly and satisfactorily. The consultant is also entrusted with handling confidential customer data, processing transactions accurately, and adhering to company standards and regulations.
In this role, the Store Consultant must manage several concurrent tasks, operate independently with minimal supervision, and thrive in a fast-paced environment under pressure. Physical requirements include the ability to stand for entire shifts, lift up to 55 pounds, and perform repetitive bending and twisting movements. Effective communication skills are essential in interacting with customers, vendors, and team members. The position requires at least a high school diploma or equivalent, along with six months or more of specialized experience. Attention to detail, problem-solving abilities, and adherence to safety protocols are critical components of the job.
FedEx Office offers a collaborative team environment aimed at continuous improvement and quality-driven management practices. The Store Consultant supports the company's quality initiatives and contributes to cost reduction and waste minimization efforts. By joining FedEx Office as a Store Consultant, individuals have the opportunity to grow their skills within a respected retail and service brand dedicated to excellence and outstanding customer relationships. The company also maintains fairness in hiring practices, including consideration of applicants with criminal histories in compliance with local regulations, reinforcing its commitment to equitable employment opportunities.
The Store Consultant role at FedEx Office is a pivotal customer service position focused on consistently delivering an outstanding experience to all customers. This role requires a team member who is highly knowledgeable in multiple areas of the store's business including printing, signs and graphics, and shipping services. The Store Consultant operates and maintains various equipment, manages complex projects, oversees the production queue, stocks materials, and ensures the retail area is orderly and productive. This position emphasizes consultative skills to anticipate customer needs, recommend appropriate products and services, and resolve customer issues promptly and satisfactorily. The consultant is also entrusted with handling confidential customer data, processing transactions accurately, and adhering to company standards and regulations.
In this role, the Store Consultant must manage several concurrent tasks, operate independently with minimal supervision, and thrive in a fast-paced environment under pressure. Physical requirements include the ability to stand for entire shifts, lift up to 55 pounds, and perform repetitive bending and twisting movements. Effective communication skills are essential in interacting with customers, vendors, and team members. The position requires at least a high school diploma or equivalent, along with six months or more of specialized experience. Attention to detail, problem-solving abilities, and adherence to safety protocols are critical components of the job.
FedEx Office offers a collaborative team environment aimed at continuous improvement and quality-driven management practices. The Store Consultant supports the company's quality initiatives and contributes to cost reduction and waste minimization efforts. By joining FedEx Office as a Store Consultant, individuals have the opportunity to grow their skills within a respected retail and service brand dedicated to excellence and outstanding customer relationships. The company also maintains fairness in hiring practices, including consideration of applicants with criminal histories in compliance with local regulations, reinforcing its commitment to equitable employment opportunities.
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Must meet all FedEx Office employment qualifications in force at time of hiring for new hires
- Must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook for current FedEx Office team members
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees consistently
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support the FedEx Office business
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal, including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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