Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a renowned retail company specializing in printing, signs and graphics, and shipping services. With a commitment to delivering exceptional customer experiences, FedEx Office operates numerous stores across various locations, providing a broad range of products and services that cater to both individual and business needs. The company prides itself on innovation, quality, and customer satisfaction, making it a leader in the retail and shipping industry. FedEx Office not only supports customers with their printing and shipping needs but also offers convenient access to professional solutions that streamline business processes. Their stores are equipped with the latest technology and staffed by knowledgeable team members to ensure efficient service delivery.
The role of the Store Consultant at FedEx Office is pivotal in maintaining the company’s tradition of superior customer service. This position involves engaging customers in a consultative manner to identify their unique needs, recommend appropriate solutions, and ensure overall satisfaction. Store Consultants are experts in print, signs and graphics, and shipping services, making them valuable resources for customers seeking advice and assistance. The role requires a versatile individual who can handle multiple tasks such as processing orders, managing production schedules, and maintaining retail supplies.
Operating a wide variety of equipment is a core component of the Store Consultant’s responsibilities, along with managing complex projects and ensuring the retail store environment is safe, clean, and welcoming. The position emphasizes teamwork, communication, and a customer-first approach, ensuring that all interactions result in positive experiences. Additionally, Store Consultants contribute to profitability by handling financial transactions accurately and efficiently and maintaining strict confidentiality regarding customer data.
Applicants for this role should expect to perform physically demanding tasks such as lifting heavy packages and standing for extended periods. The ability to multitask effectively in a fast-paced environment is essential, as is adherence to company policies and standards. This is an opportunity for individuals who thrive in dynamic retail settings and who are eager to contribute to a quality-driven culture focused on excellence and continuous improvement. FedEx Office is an inclusive employer that supports diversity and equal opportunity, offering reasonable accommodations throughout the hiring process for qualified individuals with disabilities.
The role of the Store Consultant at FedEx Office is pivotal in maintaining the company’s tradition of superior customer service. This position involves engaging customers in a consultative manner to identify their unique needs, recommend appropriate solutions, and ensure overall satisfaction. Store Consultants are experts in print, signs and graphics, and shipping services, making them valuable resources for customers seeking advice and assistance. The role requires a versatile individual who can handle multiple tasks such as processing orders, managing production schedules, and maintaining retail supplies.
Operating a wide variety of equipment is a core component of the Store Consultant’s responsibilities, along with managing complex projects and ensuring the retail store environment is safe, clean, and welcoming. The position emphasizes teamwork, communication, and a customer-first approach, ensuring that all interactions result in positive experiences. Additionally, Store Consultants contribute to profitability by handling financial transactions accurately and efficiently and maintaining strict confidentiality regarding customer data.
Applicants for this role should expect to perform physically demanding tasks such as lifting heavy packages and standing for extended periods. The ability to multitask effectively in a fast-paced environment is essential, as is adherence to company policies and standards. This is an opportunity for individuals who thrive in dynamic retail settings and who are eager to contribute to a quality-driven culture focused on excellence and continuous improvement. FedEx Office is an inclusive employer that supports diversity and equal opportunity, offering reasonable accommodations throughout the hiring process for qualified individuals with disabilities.
Job Requirements
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- consistent ability to bend and twist at the waist and knees
- ability to communicate effectively with customers, vendors, and team members
- ability to perform work requiring cooperation and instruction
- capacity to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
- meet all FedEx Office employment qualifications
Job Qualifications
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- knowledge of printing, signs, graphics, and shipping services helpful
- ability to handle multiple tasks efficiently
- experience with cash handling and POS systems
- strong customer service orientation
- ability to work independently
- familiarity with safety and security protocols
- effective team collaboration skills
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal, including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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