Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
Paid training
Job Description
FedEx Office is a recognized leader in the retail printing and shipping industry, dedicated to providing exceptional customer service and innovative solutions to meet the diverse needs of individuals and businesses. As part of the larger FedEx family, FedEx Office offers a comprehensive range of products and services including print services, signs and graphics production, and shipping solutions. The company places a strong emphasis on quality, efficiency, and customer satisfaction, operating numerous retail locations nationwide with a commitment to convenience and professional service.
This position is for a Store Consultant, a critical role within the FedEx Office retail environment. The Store Consultant serves as the primary point of contact for customers, delivering a positive and consultative customer experience by anticipating customer needs and offering tailored solutions. This role requires in-depth knowledge of FedEx Office products and services, including printing, signs and graphics, and shipping. Responsibilities extend beyond customer interaction to include order taking, store coordination, equipment operation, and inventory management.
A successful Store Consultant will demonstrate excellence in customer service by using strong consultative skills to assess customer needs accurately, recommend alternatives, resolve issues quickly, and ensure customer satisfaction. The role also involves handling complex orders, managing production queues, stocking retail supplies, and performing physical tasks such as moving equipment and boxes. Attention to detail and adherence to company policies, including confidentiality and safety standards, are essential.
FedEx Office fosters a culture of continuous improvement and quality-driven management. The Store Consultant is expected to contribute to reducing costs and waste, improving operational processes, and supporting company quality initiatives. This position requires someone who thrives in a fast-paced environment, can multitask effectively, and works well both independently and as part of a team. Physical stamina to stand for entire shifts and lift materials up to 55 pounds is necessary.
The role offers an opportunity for career growth within a company renowned for its commitment to diversity, equal opportunity, and workplace accommodations. FedEx Office supports individuals with disabilities and values a diverse workforce. Competitive compensation and training programs are provided to ensure continued professional development and success within the retail operation.
This position is for a Store Consultant, a critical role within the FedEx Office retail environment. The Store Consultant serves as the primary point of contact for customers, delivering a positive and consultative customer experience by anticipating customer needs and offering tailored solutions. This role requires in-depth knowledge of FedEx Office products and services, including printing, signs and graphics, and shipping. Responsibilities extend beyond customer interaction to include order taking, store coordination, equipment operation, and inventory management.
A successful Store Consultant will demonstrate excellence in customer service by using strong consultative skills to assess customer needs accurately, recommend alternatives, resolve issues quickly, and ensure customer satisfaction. The role also involves handling complex orders, managing production queues, stocking retail supplies, and performing physical tasks such as moving equipment and boxes. Attention to detail and adherence to company policies, including confidentiality and safety standards, are essential.
FedEx Office fosters a culture of continuous improvement and quality-driven management. The Store Consultant is expected to contribute to reducing costs and waste, improving operational processes, and supporting company quality initiatives. This position requires someone who thrives in a fast-paced environment, can multitask effectively, and works well both independently and as part of a team. Physical stamina to stand for entire shifts and lift materials up to 55 pounds is necessary.
The role offers an opportunity for career growth within a company renowned for its commitment to diversity, equal opportunity, and workplace accommodations. FedEx Office supports individuals with disabilities and values a diverse workforce. Competitive compensation and training programs are provided to ensure continued professional development and success within the retail operation.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend/twist at the waist and knees
- ability on a consistent basis to communicate effectively with customers, vendors, and other team members
- ability on a consistent basis to perform work activities requiring cooperation and instruction
- ability on a consistent basis to function in a fast-paced environment under substantial pressure
- ability on a consistent basis to maintain attention and concentration for extended periods of time
- ability on a consistent basis to work with minimal supervision
- ability on a consistent basis to report regularly to work and maintain established business hours
- meet all FedEx Office employment qualifications in force at time of hiring
- for current FedEx Office team members must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing and shipping equipment
- knowledge of retail customer service principles
- ability to train and assist team members
- capacity to handle complex customer orders
- proficiency with point of sale systems
- skill in maintaining store merchandising and cleanliness
- ability to work effectively under pressure and multitask
- capability to cooperate with others and follow instructions
- strong attention to detail and problem-solving skills
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to customer satisfaction
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
- perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
