Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $19.98
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a renowned leader in the retail printing and shipping industry, known for delivering high-quality services to individual customers and businesses alike. With a comprehensive suite of offerings that include print solutions, signs and graphics, and shipping services, FedEx Office operates as a vital partner for customers who require convenience, speed, and expert support in managing their print and shipping needs. The company prides itself on its commitment to customer satisfaction, operational excellence, and innovation within the retail environment. FedEx Office stores are staffed by knowledgeable and dependable team members who foster a welcoming atmosphere, aiming to provide personalized service that meets the diverse needs of their customers.
The Store Consultant role at FedEx Office is designed for individuals who excel in a customer-oriented environment and enjoy working with a variety of products and services. This position offers an opportunity to join a dynamic retail team where consultative selling and operational expertise intersect. The employment is hourly, with a competitive starting wage ranging between $17.00 and $19.98 per hour, reflecting experience, job level, and market factors. FedEx Office also offers benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement, emphasizing their investment in team member well-being and growth.
The primary focus of the Store Consultant is to provide an outstanding customer experience by utilizing consultative skills to understand the unique needs of each client. This role requires in-depth knowledge of all areas of the store, including print, signs and graphics, and shipping services. Store Consultants handle complex customer orders, provide accurate pricing and product information, and recommend solutions that enhance the customer's project or business needs. They also manage the production queue to ensure timely outputs, operate and maintain various types of printing and shipping equipment, and support daily store operations. Physical demands include lifting up to 55 pounds and working on their feet for extended periods.
Additionally, Store Consultants contribute to store profitability by carefully handling sensitive customer information, managing cash transactions accurately through a Point of Sale terminal, and optimizing inventory and merchandising displays. They function independently and collaboratively, often assisting with the training of new team members and actively seeking ways to improve store processes. The role demands strong communication skills, multitasking ability, and adherence to company policies regarding safety, security, and quality standards.
Working at FedEx Office means becoming part of a company that values equality and inclusivity, providing accommodations for individuals with disabilities, and embracing fair hiring practices. The position promotes a culture of continuous improvement and quality-driven management, encouraging employees to be proactive about reducing waste and enhancing operational efficiency. For individuals passionate about customer service, print and shipping solutions, and working in a fast-paced retail environment, the Store Consultant role offers career development and a chance to make a meaningful impact within their local community and beyond.
The Store Consultant role at FedEx Office is designed for individuals who excel in a customer-oriented environment and enjoy working with a variety of products and services. This position offers an opportunity to join a dynamic retail team where consultative selling and operational expertise intersect. The employment is hourly, with a competitive starting wage ranging between $17.00 and $19.98 per hour, reflecting experience, job level, and market factors. FedEx Office also offers benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement, emphasizing their investment in team member well-being and growth.
The primary focus of the Store Consultant is to provide an outstanding customer experience by utilizing consultative skills to understand the unique needs of each client. This role requires in-depth knowledge of all areas of the store, including print, signs and graphics, and shipping services. Store Consultants handle complex customer orders, provide accurate pricing and product information, and recommend solutions that enhance the customer's project or business needs. They also manage the production queue to ensure timely outputs, operate and maintain various types of printing and shipping equipment, and support daily store operations. Physical demands include lifting up to 55 pounds and working on their feet for extended periods.
Additionally, Store Consultants contribute to store profitability by carefully handling sensitive customer information, managing cash transactions accurately through a Point of Sale terminal, and optimizing inventory and merchandising displays. They function independently and collaboratively, often assisting with the training of new team members and actively seeking ways to improve store processes. The role demands strong communication skills, multitasking ability, and adherence to company policies regarding safety, security, and quality standards.
Working at FedEx Office means becoming part of a company that values equality and inclusivity, providing accommodations for individuals with disabilities, and embracing fair hiring practices. The position promotes a culture of continuous improvement and quality-driven management, encouraging employees to be proactive about reducing waste and enhancing operational efficiency. For individuals passionate about customer service, print and shipping solutions, and working in a fast-paced retail environment, the Store Consultant role offers career development and a chance to make a meaningful impact within their local community and beyond.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- performs all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
