Retail Customer Service Associate

Anchorage, AK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Training and Development

Equal opportunity employer

Job Description

FedEx Office is a renowned retail business that specializes in providing printing, signs and graphics, and shipping services. As part of a global logistics giant, FedEx Office operates numerous retail stores nationwide, offering a comprehensive suite of solutions designed to assist customers with their various business and personal needs. Whether it's printing documents in high quality, creating custom signage and graphics, or managing parcel shipping, FedEx Office is dedicated to delivering excellent customer experiences coupled with reliable services. The company emphasizes quality-driven management that focuses on market-leading customer experiences, business excellence, and financial return through a quality-oriented culture. FedEx Office is also committed to equal employment opportunities, including veterans and individuals with disabilities, and provides reasonable accommodations throughout the hiring process as needed.

The role of the Store Consultant at FedEx Office is vital in maintaining the high standards of customer service and operational excellence the company is known for. This position involves consistently delivering a positive and consultative customer experience by understanding and anticipating customer needs, offering expert advice on printing, signage, graphics, and shipping services. Store Consultants take customer orders, provide product and pricing information, operate and maintain store equipment, and ensure a safe, clean, and efficient store environment. They act as a key liaison between customers and the store, managing complex projects, retail supplies, and production workflows. Employees in this role must be adept at multitasking in a fast-paced retail setting, handle physical demands such as lifting up to 55 pounds, and maintain professional communication with customers, vendors, and team members.

Store Consultants at FedEx Office also play an important role in handling financial transactions accurately via Point of Sale terminals, managing confidential customer data carefully, and contributing to store merchandising efforts to optimize product presentation and sales. They follow established company procedures related to safety, security, human resources, and customer service policies to ensure compliance and smooth store operations. Ideal candidates demonstrate initiative, the ability to work independently, and a commitment to continuous learning and improvement within the retail store environment. This full-time, retail position is designed for individuals seeking to build a career in customer service and retail management within a reputable and supportive company. FedEx Office values teamwork, quality, and profitability, and encourages employees to suggest process improvements and support ongoing quality initiatives.

Job Requirements

High school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
meet all FedEx Office employment qualifications at time of hiring
meet hiring criteria and transfer requirements for current team members
ability to stand during entire shift excluding breaks
ability to move and lift 55 pounds
ability to bend and twist at waist and knees consistently
ability to communicate effectively with customers, vendors, and team members
ability to perform cooperative work activities
ability to work under pressure in fast-paced environment
ability to maintain attention and concentration for extended periods
ability to work with minimal supervision
regular attendance and adherence to business hours

Job Qualifications

High school diploma or equivalent education
6+ months of specialized experience
excellent verbal and written communication skills
ability to stand for entire shift
ability to move and lift 55 pounds
ability to bend and twist at waist and knees consistently
ability to communicate effectively with customers, vendors, and team members
ability to perform work requiring cooperation and instruction
ability to function in fast-paced, high-pressure environments
ability to maintain concentration for extended periods
ability to work with minimal supervision
regular attendance and reporting to maintain established business hours

Job Duties

Follow instructions of supervisors and assist other team members in performing store functions
assist in training of store team members
demonstrate consultative behaviors to understand customer needs
provide expertise in printing, signs and graphics, and shipping product lines
recommend appropriate FedEx Office products and services
resolve customer problems quickly and satisfactorily
take complex customer orders and provide accurate pricing
assemble parcels and prepare goods for shipping
set up and operate printing, binding, and related equipment
maintain a safe, clean, and orderly retail store
ensure confidentiality of customer data and handle documents carefully
process financial transactions using POS terminal including cash handling
clean, repair, and stock store printing and shipping equipment
stay current on merchandising materials and ensure proper product display
take preemptive action to prevent errors and waste
complete financial paperwork and assist with daily sales reporting
adhere to FedEx Office standard operating procedures and policies
perform multiple tasks simultaneously
seek opportunities to improve knowledge and skills
operate with minimal supervision
adhere to team member handbook standards
perform other duties as required