Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
FedEx Office is a leading provider in the retail print and shipping industry. As part of the FedEx family, FedEx Office focuses on delivering a wide range of printing, signage, graphic, and shipping services to both individual and business customers. Known for its commitment to high-quality customer service and innovative solutions, FedEx Office stores operate across various locations providing essential print and shipping products tailored to meet customer demands. With a strong emphasis on customer experience, technology integration, and quality management, FedEx Office fosters an environment dedicated to exceeding customer expectations while supporting employee growth and operational excellence.
The role of Store Consultant at FedEx Office is an integral position within the retail store environment. This role involves engaging with customers to tailor solutions that fulfill their unique print, signage, graphic, and shipping needs. Store Consultants are responsible for managing customer orders, providing expert advice on FedEx Office's wide range of products and services, and using consultative skills to anticipate and address customer requirements effectively. This customer-focused position demands extensive product knowledge and the ability to operate a variety of equipment to execute printing and shipping tasks efficiently. The Store Consultant ensures the store environment is well-organized, clean, and adheres to safety standards while maintaining excellent customer service throughout each interaction.
Key responsibilities include handling complex orders, managing retail production and supply, ensuring the confidentiality of customer information, processing financial transactions accurately, and adhering to operational policies and procedures. This role requires managing multiple priorities in a fast-paced retail setting, demonstrating strong communication skills, and collaborating with team members to deliver outstanding service. The position offers an opportunity for those with at least six months of specialized retail experience to grow their career in a supportive, quality-driven company that values continuous improvement and operational excellence. The employment type is full-time or part-time with shifts requiring physical activity such as standing, lifting, and moving equipment. Although salary details are not specified, FedEx Office provides competitive compensation aligned with industry standards and locations.
The role of Store Consultant at FedEx Office is an integral position within the retail store environment. This role involves engaging with customers to tailor solutions that fulfill their unique print, signage, graphic, and shipping needs. Store Consultants are responsible for managing customer orders, providing expert advice on FedEx Office's wide range of products and services, and using consultative skills to anticipate and address customer requirements effectively. This customer-focused position demands extensive product knowledge and the ability to operate a variety of equipment to execute printing and shipping tasks efficiently. The Store Consultant ensures the store environment is well-organized, clean, and adheres to safety standards while maintaining excellent customer service throughout each interaction.
Key responsibilities include handling complex orders, managing retail production and supply, ensuring the confidentiality of customer information, processing financial transactions accurately, and adhering to operational policies and procedures. This role requires managing multiple priorities in a fast-paced retail setting, demonstrating strong communication skills, and collaborating with team members to deliver outstanding service. The position offers an opportunity for those with at least six months of specialized retail experience to grow their career in a supportive, quality-driven company that values continuous improvement and operational excellence. The employment type is full-time or part-time with shifts requiring physical activity such as standing, lifting, and moving equipment. Although salary details are not specified, FedEx Office provides competitive compensation aligned with industry standards and locations.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction consistently
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
- regular attendance and/or reporting could include physical location attendance and/or maintaining established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- knowledge of retail print, signage, graphics, and shipping products
- ability to operate point of sale systems
- ability to manage multiple tasks efficiently
- strong customer service orientation
- ability to work independently and in a team environment
- basic math skills for handling transactions
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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