Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a renowned provider of a broad range of printing, signage, graphic, and shipping services tailored to meet varied customer needs in retail environments. As part of the global FedEx family, FedEx Office operates thousands of retail locations delivering innovative business solutions and customer-centric services that enhance business communications and personal projects. The company's commitment to quality and customer satisfaction positions it as a leader in the retail print and shipping industry, offering state-of-the-art technology and expert consultation for both individual and corporate clients. FedEx Office emphasizes a culture of continuous improvement, value-driven management, and equitable employment practices. Their retail stores serve as pivotal hubs for customers to access personalized print and ship solutions, assisted by skilled team members dedicated to a superior experience.
The role of Store Consultant at FedEx Office centers on delivering an outstanding customer experience by leveraging consultative service skills to understand and anticipate customer needs. This position involves extensive interaction with customers, providing expert guidance on printing, signage, graphic services, and shipping options. Beyond customer service, a Store Consultant manages various store operations including taking complex orders, coordinating store activities, pricing products, and recommending appropriate FedEx Office products and services. They are also responsible for the operation and maintenance of printing and shipping equipment, managing the production queue to ensure timely service delivery, and overseeing retail stock to maintain supply and product availability. The position demands strong organizational skills to prioritize tasks effectively in a fast-paced environment while maintaining a clean and safe store atmosphere.
A Store Consultant must be proficient in operating multiple equipment types related to printing and shipping, capable of handling financial transactions accurately, and possess the physical ability to manage shipping materials and equipment. Teamwork and the willingness to support colleagues and store leadership through training and cooperative store functions are key aspects of the role. Additionally, this role supports FedEx Office’s quality-driven culture by applying quality concepts and contributing to initiatives aimed at reducing waste and optimizing profitability. FedEx Office is committed to providing reasonable accommodations for individuals with disabilities and embraces equal employment opportunities for all qualified applicants, including veterans and individuals with disabilities. This inclusive workforce approach ensures diversity and fairness in all employment practices.
This position is ideal for individuals with excellent communication skills, a service-oriented mindset, and the physical stamina necessary for retail operations. Candidates who take pride in delivering excellent customer service, enjoy working in team environments, and are dedicated to upholding FedEx Office’s standards of quality and excellence will find this opportunity rewarding. The employer supports career growth and skills development within the retail setting, fostering a motivating and dynamic workplace environment. Overall, the Store Consultant role combines interactive customer service, technical knowledge in printing and shipping, and efficient store management, contributing significantly to the FedEx Office brand promise and customer loyalty.
The role of Store Consultant at FedEx Office centers on delivering an outstanding customer experience by leveraging consultative service skills to understand and anticipate customer needs. This position involves extensive interaction with customers, providing expert guidance on printing, signage, graphic services, and shipping options. Beyond customer service, a Store Consultant manages various store operations including taking complex orders, coordinating store activities, pricing products, and recommending appropriate FedEx Office products and services. They are also responsible for the operation and maintenance of printing and shipping equipment, managing the production queue to ensure timely service delivery, and overseeing retail stock to maintain supply and product availability. The position demands strong organizational skills to prioritize tasks effectively in a fast-paced environment while maintaining a clean and safe store atmosphere.
A Store Consultant must be proficient in operating multiple equipment types related to printing and shipping, capable of handling financial transactions accurately, and possess the physical ability to manage shipping materials and equipment. Teamwork and the willingness to support colleagues and store leadership through training and cooperative store functions are key aspects of the role. Additionally, this role supports FedEx Office’s quality-driven culture by applying quality concepts and contributing to initiatives aimed at reducing waste and optimizing profitability. FedEx Office is committed to providing reasonable accommodations for individuals with disabilities and embraces equal employment opportunities for all qualified applicants, including veterans and individuals with disabilities. This inclusive workforce approach ensures diversity and fairness in all employment practices.
This position is ideal for individuals with excellent communication skills, a service-oriented mindset, and the physical stamina necessary for retail operations. Candidates who take pride in delivering excellent customer service, enjoy working in team environments, and are dedicated to upholding FedEx Office’s standards of quality and excellence will find this opportunity rewarding. The employer supports career growth and skills development within the retail setting, fostering a motivating and dynamic workplace environment. Overall, the Store Consultant role combines interactive customer service, technical knowledge in printing and shipping, and efficient store management, contributing significantly to the FedEx Office brand promise and customer loyalty.
Job Requirements
- High school diploma or equivalent education
- six plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods of time
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- six plus months of specialized experience
- excellent verbal and written communication skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a point of sale terminal (POS), including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- perform other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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