Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.70 - $23.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a well-established leader in the retail printing and shipping services industry, known for delivering exceptional customer experiences through comprehensive business solutions. As a subsidiary of FedEx, FedEx Office operates a nationwide network of retail stores that provide printing, signs and graphics, and shipping services to individuals and businesses alike. The company prides itself on a commitment to quality, innovation, and customer satisfaction, striving to meet diverse client needs with expertise and professionalism. With a focus on community engagement and operational excellence, FedEx Office combines cutting-edge technology with friendly, knowledgeable staff to maintain its strong reputation in the competitive retail services market.
The role of Store Consultant at FedEx Office is integral to the daily operations and overall success of the retail store. This position is customer service-oriented and requires an individual who can effectively manage multiple responsibilities while delivering a positive experience to every customer. The Store Consultant serves as the primary point of contact for customers, utilizing consultative sales techniques to anticipate needs and recommend suitable products and services in printing, shipping, and signage. Beyond direct customer interaction, the role involves managing order processing, operating a variety of specialized equipment, coordinating project workflows, and maintaining retail inventory and supplies.
This position demands strong communication skills, attention to detail, and the ability to function independently in a fast-paced environment. The Store Consultant is responsible for ensuring the accuracy of orders and pricing, maintaining the organized flow of production and shipping processes, and upholding FedEx Office’s standards for safety and cleanliness within the store. Additionally, the role includes some physical requirements such as lifting boxes and operating equipment, reflecting the hands-on nature of the job.
Employment at FedEx Office as a Store Consultant is typically full-time with a starting wage range from $19.70 to $23.17 per hour, depending on experience and location. The company also offers comprehensive benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement. Working at FedEx Office offers opportunities for professional growth within a dynamic industry, supported by ongoing training and a culture that promotes quality and teamwork.
Overall, the Store Consultant position is ideal for candidates who enjoy engaging with customers, solving problems, and contributing to a high-quality retail environment. It blends sales, customer service, and operational support duties, requiring flexibility and a proactive approach. The position offers a rewarding career path within a respected global brand, emphasizing personal development, teamwork, and customer satisfaction in a role that is critical to the company’s ongoing success and growth.
The role of Store Consultant at FedEx Office is integral to the daily operations and overall success of the retail store. This position is customer service-oriented and requires an individual who can effectively manage multiple responsibilities while delivering a positive experience to every customer. The Store Consultant serves as the primary point of contact for customers, utilizing consultative sales techniques to anticipate needs and recommend suitable products and services in printing, shipping, and signage. Beyond direct customer interaction, the role involves managing order processing, operating a variety of specialized equipment, coordinating project workflows, and maintaining retail inventory and supplies.
This position demands strong communication skills, attention to detail, and the ability to function independently in a fast-paced environment. The Store Consultant is responsible for ensuring the accuracy of orders and pricing, maintaining the organized flow of production and shipping processes, and upholding FedEx Office’s standards for safety and cleanliness within the store. Additionally, the role includes some physical requirements such as lifting boxes and operating equipment, reflecting the hands-on nature of the job.
Employment at FedEx Office as a Store Consultant is typically full-time with a starting wage range from $19.70 to $23.17 per hour, depending on experience and location. The company also offers comprehensive benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement. Working at FedEx Office offers opportunities for professional growth within a dynamic industry, supported by ongoing training and a culture that promotes quality and teamwork.
Overall, the Store Consultant position is ideal for candidates who enjoy engaging with customers, solving problems, and contributing to a high-quality retail environment. It blends sales, customer service, and operational support duties, requiring flexibility and a proactive approach. The position offers a rewarding career path within a respected global brand, emphasizing personal development, teamwork, and customer satisfaction in a role that is critical to the company’s ongoing success and growth.
Job Requirements
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Must meet FedEx Office employment qualifications in force at time of hiring
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability on a consistent basis to bend and twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours to support FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
- Ability to demonstrate consultative customer service skills
- Knowledge of printing, shipping, and retail operations is preferred
- Ability to operate various printing and shipping equipment
- Strong multitasking ability and attention to detail
- Ability to work effectively both independently and as part of a team
- Proficiency with point of sale systems
- Commitment to upholding company policies and standards
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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