Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
FedEx Office is a leading provider of retail print and shipping services, recognized for its commitment to delivering exceptional customer experiences. The company operates nationwide retail locations offering a wide range of products and services including printing, signs and graphics, and shipping solutions. Known for its dedication to quality and customer satisfaction, FedEx Office supports individuals and businesses in their printing and mailing needs, making complex projects achievable through personalized consultative services and advanced technology. As a subsidiary of FedEx Corporation, this establishment benefits from the global reach and trusted brand synonymous with reliability and logistical excellence.
The role of Store Consultant at FedEx Office is a customer-centered position that plays a pivotal role in the daily operations of retail locations. This position requires a proactive team member who consistently provides a positive customer experience by engaging in consultative dialogue to anticipate needs, offer alternatives, and provide customized solutions. Store Consultants are knowledgeable in multiple areas of the store’s business, including print, signs and graphics, and shipping services. They are responsible for accepting and processing orders, coordinating in-store activities, managing production queues, and maintaining high standards of store presentation and equipment operation.
Working as a Store Consultant involves diverse responsibilities such as preparing shipments, operating printing and binding equipment, maintaining an organized and safe retail environment, and managing retail supplies. The role also emphasizes the importance of confidentiality, handling sensitive customer data and documents with care. Additionally, Store Consultants contribute to financial accuracy by processing transactions and assisting with daily sales reporting and deposits. They must be adept at multitasking, demonstrate excellent verbal and written communication skills, and possess the physical ability to lift substantial weight and stand throughout their shift.
The position at FedEx Office reflects a culture of quality-driven management aimed at optimizing profitability and operational excellence. Team members are encouraged to identify process improvements and support the company’s quality initiatives actively. This role demands individuals who can work with minimal supervision while adhering to strict standards relating to safety, customer service, and company policies. FedEx Office provides a supportive environment that values diversity and inclusivity, offering reasonable accommodations for individuals with disabilities and ensuring fair hiring practices for all candidates.
Overall, the Store Consultant position is well-suited for individuals passionate about retail, customer service, and operational efficiency within a dynamic and established company. The role offers opportunities for personal and professional growth, aligned with a mission to enhance customer success through quality print and shipping solutions. Employment with FedEx Office is typically full-time or part-time, with compensation reflecting market standards for retail service positions.
The role of Store Consultant at FedEx Office is a customer-centered position that plays a pivotal role in the daily operations of retail locations. This position requires a proactive team member who consistently provides a positive customer experience by engaging in consultative dialogue to anticipate needs, offer alternatives, and provide customized solutions. Store Consultants are knowledgeable in multiple areas of the store’s business, including print, signs and graphics, and shipping services. They are responsible for accepting and processing orders, coordinating in-store activities, managing production queues, and maintaining high standards of store presentation and equipment operation.
Working as a Store Consultant involves diverse responsibilities such as preparing shipments, operating printing and binding equipment, maintaining an organized and safe retail environment, and managing retail supplies. The role also emphasizes the importance of confidentiality, handling sensitive customer data and documents with care. Additionally, Store Consultants contribute to financial accuracy by processing transactions and assisting with daily sales reporting and deposits. They must be adept at multitasking, demonstrate excellent verbal and written communication skills, and possess the physical ability to lift substantial weight and stand throughout their shift.
The position at FedEx Office reflects a culture of quality-driven management aimed at optimizing profitability and operational excellence. Team members are encouraged to identify process improvements and support the company’s quality initiatives actively. This role demands individuals who can work with minimal supervision while adhering to strict standards relating to safety, customer service, and company policies. FedEx Office provides a supportive environment that values diversity and inclusivity, offering reasonable accommodations for individuals with disabilities and ensuring fair hiring practices for all candidates.
Overall, the Store Consultant position is well-suited for individuals passionate about retail, customer service, and operational efficiency within a dynamic and established company. The role offers opportunities for personal and professional growth, aligned with a mission to enhance customer success through quality print and shipping solutions. Employment with FedEx Office is typically full-time or part-time, with compensation reflecting market standards for retail service positions.
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate point of sale systems
- Knowledge of retail print and shipping services preferred
- Experience with customer service and consultative sales approach
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a point of sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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