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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
FedEx Office is a leading provider of retail print and shipping services, recognized for its commitment to delivering exceptional customer experiences. The company operates nationwide retail locations offering a wide range of products and services including printing, signs and graphics, and shipping solutions. Known for its dedication to quality and customer satisfaction, FedEx Office supports individuals and businesses in their printing and mailing needs, making complex projects achievable through personalized consultative services and advanced technology. As a subsidiary of FedEx Corporation, this establishment benefits from the global reach and trusted brand synonymous with reliability and logistical excellence.
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Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate point of sale systems
- Knowledge of retail print and shipping services preferred
- Experience with customer service and consultative sales approach
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a point of sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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