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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Vision Insurance
Job Description
FedEx Office is a leading provider of printing, shipping, and business services with a reputation for delivering outstanding customer experiences. As a part of the global FedEx family, FedEx Office specializes in high-quality print production, signage and graphics, and reliable shipping services for individuals and businesses alike. Known for its customer-focused approach and comprehensive service offerings, FedEx Office operates retail locations across the country, providing convenient solutions for everyday and special project needs. FedEx Office is committed to maintaining a quality-oriented culture that prioritizes business excellence, operational efficiency, and financial return, while fostering a supportive and inclusive work environment. The... Show More
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist consistently at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and shipping equipment
- Strong multitasking and organizational abilities
- Customer service experience in a retail or service environment
- Familiarity with Point of Sale (POS) systems
- Ability to follow instructions and work collaboratively
- Commitment to quality and operational standards
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items, inserting into shipping containers, weighing packages, and affixing labels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail Store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail Store merchandising materials and ensure proper display of all retail area products and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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