Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Vision Insurance
Job Description
FedEx Office is a leading provider of printing, shipping, and business services with a reputation for delivering outstanding customer experiences. As a part of the global FedEx family, FedEx Office specializes in high-quality print production, signage and graphics, and reliable shipping services for individuals and businesses alike. Known for its customer-focused approach and comprehensive service offerings, FedEx Office operates retail locations across the country, providing convenient solutions for everyday and special project needs. FedEx Office is committed to maintaining a quality-oriented culture that prioritizes business excellence, operational efficiency, and financial return, while fostering a supportive and inclusive work environment. The company upholds equal employment opportunities and considers a diverse pool of candidates, with accommodations readily available for applicants with disabilities. Additionally, FedEx Office ensures compliance with fair chance hiring laws, promoting equal access to employment opportunities for all individuals including those with criminal histories. This particular opening is for an in-person Store Consultant position with hourly pay ranging from $18.00 to $19.00. It offers an excellent opportunity for individuals aiming to grow in a fast-paced retail environment while helping customers solve problems in innovative and efficient ways.
The role of Store Consultant at FedEx Office is both dynamic and customer-centric, focused on providing a positive experience that meets and exceeds customer expectations. This position requires someone who can skillfully use consultative sales techniques to understand each customer's unique needs, provide tailored recommendations, and offer practical solutions. The Store Consultant must be knowledgeable across all facets of the store's operations including print production, signage and graphics, as well as shipping services. Responsibilities include taking customer orders, managing the production workflow, coordinating in-store activities, giving accurate pricing information, and promoting the appropriate FedEx Office products and services. Store Consultants also operate various technical equipment such as printing and binding machines, prepare parcels for shipping, and maintain a safe, clean, and organized retail space. Given the multifaceted nature of the job, the position demands strong multitasking abilities, excellent communication skills, and the ability to work independently with minimal supervision. Physical aspects of the job include the ability to stand for extended periods, lift items up to 55 pounds, and undertake repetitive movements like bending and twisting. This role plays a key part in upholding the company’s standards and adherence to policies concerning security, safety, financial accuracy, and customer service. The Store Consultant is an essential team member who contributes to the store’s profitability by preventing errors, managing inventory, helping with financial transactions, and supporting quality initiatives. This position is ideal for individuals who thrive in a team-oriented, fast-paced retail environment and are committed to continuous learning and improvement. FedEx Office encourages candidates who are passionate about delivering value through excellent customer service and operational excellence to apply for this rewarding role.
The role of Store Consultant at FedEx Office is both dynamic and customer-centric, focused on providing a positive experience that meets and exceeds customer expectations. This position requires someone who can skillfully use consultative sales techniques to understand each customer's unique needs, provide tailored recommendations, and offer practical solutions. The Store Consultant must be knowledgeable across all facets of the store's operations including print production, signage and graphics, as well as shipping services. Responsibilities include taking customer orders, managing the production workflow, coordinating in-store activities, giving accurate pricing information, and promoting the appropriate FedEx Office products and services. Store Consultants also operate various technical equipment such as printing and binding machines, prepare parcels for shipping, and maintain a safe, clean, and organized retail space. Given the multifaceted nature of the job, the position demands strong multitasking abilities, excellent communication skills, and the ability to work independently with minimal supervision. Physical aspects of the job include the ability to stand for extended periods, lift items up to 55 pounds, and undertake repetitive movements like bending and twisting. This role plays a key part in upholding the company’s standards and adherence to policies concerning security, safety, financial accuracy, and customer service. The Store Consultant is an essential team member who contributes to the store’s profitability by preventing errors, managing inventory, helping with financial transactions, and supporting quality initiatives. This position is ideal for individuals who thrive in a team-oriented, fast-paced retail environment and are committed to continuous learning and improvement. FedEx Office encourages candidates who are passionate about delivering value through excellent customer service and operational excellence to apply for this rewarding role.
Job Requirements
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend and twist consistently at the waist and knees
- Ability to communicate effectively with customers, vendors, and team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to maintain attention and concentration for extended periods
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- Six months or more of specialized experience
- Excellent verbal and written communication skills
- Ability to operate printing, binding, and shipping equipment
- Strong multitasking and organizational abilities
- Customer service experience in a retail or service environment
- Familiarity with Point of Sale (POS) systems
- Ability to follow instructions and work collaboratively
- Commitment to quality and operational standards
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items, inserting into shipping containers, weighing packages, and affixing labels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail Store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail Store merchandising materials and ensure proper display of all retail area products and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
