Retail Customer Service Associate

FedEx Office is a renowned leader in the retail printing and shipping industry, offering a wide range of services including printing, signs and graphics, and shipping solutions. As a part of FedEx Corporation, a global logistics and transportation powerhouse, FedEx Office has established itself as a trusted resource for both individual customers and businesses, providing comprehensive services that help clients manage their document and shipping needs efficiently. Known for its customer-centric approach, innovative technology, and high-quality products, FedEx Office continues to expand its footprint and enhance the customer experience through its retail store network across various locations.

The role of a Store Consultant at FedEx Office is pivotal in maintaining the company's commitment to exceptional customer service and operational excellence. This position is primarily focused on delivering an outstanding customer experience by utilizing consultative sales techniques to understand and anticipate customer needs. As a Store Consultant, you will be well-versed in the various product and service lines offered by the store, including printing, signage, graphics, and shipping. Your responsibilities extend beyond customer interactions to include managing orders, coordinating store activities, and ensuring efficient workflow within the store.

A typical day in this role involves a dynamic mix of customer service, order management, operational tasks, and collaboration with team members. You will take complex orders accurately, provide pricing and product information, and recommend tailored solutions that meet customer requirements. Additionally, you'll operate sophisticated printing and binding equipment, manage inventory and supplies, and ensure the store maintains a clean, safe, and organized environment. Handling financial transactions securely and adhering strictly to company standard operating procedures and policies is also an integral part of the role.

The Store Consultant position requires a proactive individual who can multitask effectively and operate independently while contributing to a team-oriented workplace. Physical stamina is necessary, as the role involves standing for extended periods and handling materials weighing up to 55 pounds. FedEx Office values employees who are committed to continuous learning and improvement, aligning with the company’s quality-driven management approach that emphasizes customer satisfaction, operational efficiency, and profitability.

Compensation for the Store Consultant position ranges from $19.70 to $23.17 per hour, reflecting the candidate's experience, location, and other job-related factors. FedEx Office also offers a robust benefits package, including health, vision, and dental insurance, retirement plans, and tuition reimbursement, supporting employees’ well-being and professional growth.

FedEx Office is an equal opportunity employer committed to diversity and inclusion in the workplace. The company provides reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. The hiring process also considers applicants with criminal histories fairly and in compliance with applicable laws and ordinances.

If you are passionate about delivering excellent customer service and eager to be part of a great team, the Store Consultant role at FedEx Office offers a rewarding opportunity to grow with a global industry leader and make a significant impact on customers' experiences and business success.