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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.70 - $23.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Job Description
FedEx Office is a renowned leader in the retail printing and shipping industry, offering a wide range of services including printing, signs and graphics, and shipping solutions. As a part of FedEx Corporation, a global logistics and transportation powerhouse, FedEx Office has established itself as a trusted resource for both individual customers and businesses, providing comprehensive services that help clients manage their document and shipping needs efficiently. Known for its customer-centric approach, innovative technology, and high-quality products, FedEx Office continues to expand its footprint and enhance the customer experience through its retail store network across various locations.
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Job Requirements
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6 plus months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend twist at the waist and knees
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- Maintain a safe, clean and orderly retail Store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail Store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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