Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a leading retail provider specializing in printing, signs, graphics, and shipping services. With a commitment to delivering exceptional customer experiences, FedEx Office combines innovative technology with expert customer service to meet the diverse needs of its clients. The company operates numerous stores nationwide, offering a wide range of products and services including custom printing, binding, shipping solutions, and digital services to individuals and businesses alike. As a branch of the globally recognized FedEx brand, FedEx Office is dedicated to quality, reliability, and operational excellence, making it a trusted name in retail and logistics solutions.
The Store Consultant role at FedEx Office is designed for individuals who are passionate about customer service and skilled in consultative retail environments. This position involves assisting customers with printing, shipping, signs, and graphics products, while also managing various store operations. A Store Consultant is responsible for taking orders, providing accurate pricing and product information, and recommending FedEx Office products and services that best suit customer needs. The role requires operating and maintaining a wide variety of equipment, managing the production queue, and ensuring the store is well-stocked and orderly. This position is vital in ensuring a positive shopping experience, handling complex orders, and resolving any customer issues efficiently and professionally.
The Store Consultant is expected to demonstrate consultative skills to anticipate customer needs and suggest alternatives or solutions that satisfy client requirements. They will be involved in assembling parcels, preparing goods for shipment, and coordinating various activities within the store. The job also includes physical tasks such as moving boxes and equipment, as well as administrative duties like completing financial paperwork and assisting with sales reporting. Additionally, the Store Consultant is required to adhere to all FedEx Office policies, including safety, security, and customer service standards.
FedEx Office emphasizes a culture of quality-driven management and continuous improvement. Store Consultants are encouraged to identify areas for process enhancement and contribute ideas that reduce waste and optimize profitability. The role demands the ability to perform multiple tasks simultaneously, work independently with minimal supervision, and maintain focus and attention in a fast-paced retail environment.
This position is suitable for candidates with a high school diploma or equivalent, and at least six months of specialized experience in retail or customer-facing roles. Excellent verbal and written communication skills are essential. Physical requirements include the ability to stand throughout the shift, lift up to 55 pounds, and perform tasks involving bending and twisting. FedEx Office is an equal opportunity employer committed to providing reasonable accommodations and fostering an inclusive workplace. This role offers the opportunity to grow within a dynamic company known for its excellence in service and quality products.
The Store Consultant role at FedEx Office is designed for individuals who are passionate about customer service and skilled in consultative retail environments. This position involves assisting customers with printing, shipping, signs, and graphics products, while also managing various store operations. A Store Consultant is responsible for taking orders, providing accurate pricing and product information, and recommending FedEx Office products and services that best suit customer needs. The role requires operating and maintaining a wide variety of equipment, managing the production queue, and ensuring the store is well-stocked and orderly. This position is vital in ensuring a positive shopping experience, handling complex orders, and resolving any customer issues efficiently and professionally.
The Store Consultant is expected to demonstrate consultative skills to anticipate customer needs and suggest alternatives or solutions that satisfy client requirements. They will be involved in assembling parcels, preparing goods for shipment, and coordinating various activities within the store. The job also includes physical tasks such as moving boxes and equipment, as well as administrative duties like completing financial paperwork and assisting with sales reporting. Additionally, the Store Consultant is required to adhere to all FedEx Office policies, including safety, security, and customer service standards.
FedEx Office emphasizes a culture of quality-driven management and continuous improvement. Store Consultants are encouraged to identify areas for process enhancement and contribute ideas that reduce waste and optimize profitability. The role demands the ability to perform multiple tasks simultaneously, work independently with minimal supervision, and maintain focus and attention in a fast-paced retail environment.
This position is suitable for candidates with a high school diploma or equivalent, and at least six months of specialized experience in retail or customer-facing roles. Excellent verbal and written communication skills are essential. Physical requirements include the ability to stand throughout the shift, lift up to 55 pounds, and perform tasks involving bending and twisting. FedEx Office is an equal opportunity employer committed to providing reasonable accommodations and fostering an inclusive workplace. This role offers the opportunity to grow within a dynamic company known for its excellence in service and quality products.
Job Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment, under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Ability to report regularly to work and maintain established business hours
Job Duties
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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