Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.35 - $21.57
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Equal opportunity employer
Job Description
FedEx Office is a prominent retail company specializing in print, signs and graphics, and shipping solutions. As part of the FedEx family, the store strives to offer exceptional customer service and a broad range of products and services designed to meet business and personal needs. The company places a strong emphasis on delivering a market-leading customer experience, business excellence, and financial return, all supported through a quality-driven culture and continuous improvement. Employing a dedicated team of professionals, FedEx Office provides comprehensive print and shipping services through its network of retail locations. These stores cater to a diverse clientele, ranging from individuals sending parcels to businesses requiring complex printing and signage solutions. FedEx Office values inclusivity and equal opportunity employment, offering reasonable accommodations and ensuring compliance with applicable laws concerning fair hiring practices. The company offers competitive hourly wage rates and provides employees with benefits such as health, dental, and vision insurance, retirement plans, and tuition reimbursement opportunities. This is a retail-based role with an hourly pay range of approximately $18.35 to $21.57, reflecting the starting salary range across multiple locations, with final compensation determined based on experience, market levels, and other factors.
The role of a Store Consultant at FedEx Office is pivotal to ensuring customers receive personalized and high-quality service throughout their visit. The Store Consultant is responsible for understanding and anticipating customer needs using consultative skills, recommending suitable FedEx Office products, and processing orders efficiently. This position requires familiarity with the store's full product and service offerings, including printing, signs & graphics, and shipping. In addition to direct customer interaction, the Store Consultant operates and maintains a variety of equipment, manages production orders and retail inventory, assists with training new team members, and ensures the store environment is safe, clean, and well-organized. The role demands multitasking and the ability to work independently with minimal supervision while collaborating effectively within the store team. The consultant also handles financial transactions, maintains confidentiality of customer data, and adheres strictly to company policies and legal standards. This position supports FedEx Office’s quality initiatives by applying quality management principles to daily operations, improving process efficiency, reducing waste, and contributing to the store’s overall profitability. The Store Consultant role offers an engaging workplace for individuals who thrive in fast-paced retail environments where customer service excellence and operational proficiency are essential.
The role of a Store Consultant at FedEx Office is pivotal to ensuring customers receive personalized and high-quality service throughout their visit. The Store Consultant is responsible for understanding and anticipating customer needs using consultative skills, recommending suitable FedEx Office products, and processing orders efficiently. This position requires familiarity with the store's full product and service offerings, including printing, signs & graphics, and shipping. In addition to direct customer interaction, the Store Consultant operates and maintains a variety of equipment, manages production orders and retail inventory, assists with training new team members, and ensures the store environment is safe, clean, and well-organized. The role demands multitasking and the ability to work independently with minimal supervision while collaborating effectively within the store team. The consultant also handles financial transactions, maintains confidentiality of customer data, and adheres strictly to company policies and legal standards. This position supports FedEx Office’s quality initiatives by applying quality management principles to daily operations, improving process efficiency, reducing waste, and contributing to the store’s overall profitability. The Store Consultant role offers an engaging workplace for individuals who thrive in fast-paced retail environments where customer service excellence and operational proficiency are essential.
Job Requirements
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
- Maintain a safe, clean and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service and security policies and procedures
- Perform multiple tasks at the same time
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required.
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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