Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $19.98
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Job Description
FedEx Office is a prominent retail chain that specializes in providing a wide range of printing, signs and graphics, and shipping services. As a subsidiary of FedEx, the company is well known for its commitment to delivering excellent customer service and high-quality products to individuals and businesses. FedEx Office stores serve as a convenient one-stop shop for customers who need printing solutions, shipping services, and related products. The company values innovation, quality, and customer satisfaction, and operates numerous retail locations throughout the country to ensure broad accessibility to its services. FedEx Office is known for its commitment to creating a positive customer experience and fostering a supportive workplace environment.
The Store Consultant role at FedEx Office is a customer-focused position that plays a vital part in maintaining the company’s reputation for outstanding service. This role requires a versatile individual who can proficiently manage multiple responsibilities within the store environment. A Store Consultant is expected to use consultative skills to understand and anticipate customer needs, suggesting alternatives and offering tailored solutions. With knowledge spanning printing, signs and graphics, and shipping, the consultant will guide customers in selecting the appropriate products and services to meet their requirements.
The position involves a combination of front-line customer service, operational duties, and retail management tasks. Store Consultants are responsible for taking complex customer orders, providing pricing and product information, and managing the production queue to ensure timely service delivery. They also operate a wide variety of printing and shipping equipment and handle physical tasks such as moving boxes and stocking materials. The role demands a focus on quality, safety, and efficiency, contributing directly to store profitability by reducing waste and preventing errors.
FedEx Office emphasizes quality-driven management; therefore, Store Consultants are encouraged to apply quality concepts learned during training and suggest process improvements to enhance operational excellence. They must adhere to company standards, safety guidelines, and legal requirements, promoting a secure and compliant work environment. The position requires a proactive approach to solving problems, excellent communication skills, and the ability to work independently as well as collaboratively within a team.
This is a full-time role offering competitive hourly pay between $17.00 and $19.98 based on experience and location. Benefits include health, vision, and dental insurance, a retirement savings plan, and tuition reimbursement, reflecting FedEx Office’s commitment to employee well-being and professional development. The company is an Equal Opportunity Employer, welcoming candidates from diverse backgrounds including veterans and individuals with disabilities. Reasonable accommodations are provided to support a diverse workforce.
In summary, the Store Consultant position at FedEx Office is an opportunity for a motivated individual to be part of a leading retail services company, delivering exceptional customer experiences while handling diverse and dynamic store operations. This role offers career growth potential in a supportive and quality-focused work environment, making it ideal for dedicated customer service professionals seeking a challenging and rewarding retail career.
The Store Consultant role at FedEx Office is a customer-focused position that plays a vital part in maintaining the company’s reputation for outstanding service. This role requires a versatile individual who can proficiently manage multiple responsibilities within the store environment. A Store Consultant is expected to use consultative skills to understand and anticipate customer needs, suggesting alternatives and offering tailored solutions. With knowledge spanning printing, signs and graphics, and shipping, the consultant will guide customers in selecting the appropriate products and services to meet their requirements.
The position involves a combination of front-line customer service, operational duties, and retail management tasks. Store Consultants are responsible for taking complex customer orders, providing pricing and product information, and managing the production queue to ensure timely service delivery. They also operate a wide variety of printing and shipping equipment and handle physical tasks such as moving boxes and stocking materials. The role demands a focus on quality, safety, and efficiency, contributing directly to store profitability by reducing waste and preventing errors.
FedEx Office emphasizes quality-driven management; therefore, Store Consultants are encouraged to apply quality concepts learned during training and suggest process improvements to enhance operational excellence. They must adhere to company standards, safety guidelines, and legal requirements, promoting a secure and compliant work environment. The position requires a proactive approach to solving problems, excellent communication skills, and the ability to work independently as well as collaboratively within a team.
This is a full-time role offering competitive hourly pay between $17.00 and $19.98 based on experience and location. Benefits include health, vision, and dental insurance, a retirement savings plan, and tuition reimbursement, reflecting FedEx Office’s commitment to employee well-being and professional development. The company is an Equal Opportunity Employer, welcoming candidates from diverse backgrounds including veterans and individuals with disabilities. Reasonable accommodations are provided to support a diverse workforce.
In summary, the Store Consultant position at FedEx Office is an opportunity for a motivated individual to be part of a leading retail services company, delivering exceptional customer experiences while handling diverse and dynamic store operations. This role offers career growth potential in a supportive and quality-focused work environment, making it ideal for dedicated customer service professionals seeking a challenging and rewarding retail career.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability on a consistent basis to bend and twist at waist and knees
- ability to communicate effectively with customers, vendors and team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- excellent verbal and written communication skills
- 6+ months of specialized experience
- ability to perform multiple tasks simultaneously
- knowledge of printing, signs and shipping products is preferred
- strong customer service skills
- basic computer proficiency
- ability to communicate effectively with customers, vendors and team members
- ability to stand for an entire shift
- ability to lift up to 55 pounds
- ability to work in a fast-paced environment
- ability to follow instructions and work with minimal supervision
Job Duties
- follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- ensure all customer problems are resolved quickly and satisfactorily
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping including wrapping items, weighing packages, and affixing labels
- set up and operate printing, binding, and related equipment using customer supplied media
- maintain a safe, clean and orderly retail store
- ensure confidentiality of customer data and careful handling of documents and packages
- process financial transactions using a POS terminal including handling cash and making change
- clean, repair, and stock retail store printing and shipping equipment and supplies
- stay current on retail store merchandising materials and ensure proper display of products and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting as needed
- follow company standard operating procedures and adhere to legal, HR, safety and security policies
- perform multiple tasks simultaneously
- seek opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to team member and retail store standards as outlined in the handbook
- perform other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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