Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $20.75 - $24.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
bonus potential
Job Description
FedEx Office is a leading provider in the retail printing and shipping industry, known for delivering exceptional customer service and innovative solutions across a variety of product and service lines. The company operates numerous retail locations that serve as convenient one-stop shops for customers needing copying, printing, signs & graphics, and shipping services. With a focus on quality, efficiency, and customer satisfaction, FedEx Office has built a reputation for catering to both individual and business clients, offering tailored solutions that meet diverse needs. FedEx Office promotes a culture of continuous improvement by integrating Quality Driven Management principles to optimize profitability, reduce waste, and enhance the overall customer experience. This includes regular application of quality science and the support of company-wide quality initiatives.
The role of Store Consultant at FedEx Office is a customer-centric position dedicated to creating positive retail experiences. The Store Consultant acts as a knowledgeable resource in all areas of the store's operations including print, shipping, and signage. This position involves engaging with customers in a consultative manner to understand their specific requirements, offering suitable products, and providing recommendations for FedEx Office's array of services. The Store Consultant handles order taking and processing, coordinates daily store activities, manages production queues and retail supply inventory, and operates various retail equipment such as printing and binding machines. Flexibility, multitasking, and the ability to work with minimal supervision are critical as the consultant juggles several responsibilities simultaneously.
This employment opportunity is hourly and offers a competitive wage between $20.75 and $24.37 per hour, based on experience and market factors. FedEx Office provides additional compensation opportunities including potential bonuses and premiums. Employees have access to comprehensive benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement programs, further emphasizing the company’s commitment to employee well-being and professional growth.
Store Consultants play a vital role in maintaining store operations by ensuring a clean, safe, and inviting environment. They process financial transactions, handle cash, prepare shipping parcels, and maintain product displays and merchandising materials. Meeting physical demands of the job such as standing for extended periods and lifting weights up to 55 pounds is essential. Communication skills are a key attribute as consultants interact with customers, team members, and vendors.
Moreover, the Store Consultant embraces FedEx Office's principles of confidentiality and data security, especially when handling sensitive documents and customer information. They contribute to the overall success of the store by proactively identifying areas for improvement in internal processes and assisting management with cost reduction and profitability optimization strategies. The company fosters an inclusive and equitable workplace and actively provides reasonable accommodations for applicants with disabilities.
The role of Store Consultant at FedEx Office is a customer-centric position dedicated to creating positive retail experiences. The Store Consultant acts as a knowledgeable resource in all areas of the store's operations including print, shipping, and signage. This position involves engaging with customers in a consultative manner to understand their specific requirements, offering suitable products, and providing recommendations for FedEx Office's array of services. The Store Consultant handles order taking and processing, coordinates daily store activities, manages production queues and retail supply inventory, and operates various retail equipment such as printing and binding machines. Flexibility, multitasking, and the ability to work with minimal supervision are critical as the consultant juggles several responsibilities simultaneously.
This employment opportunity is hourly and offers a competitive wage between $20.75 and $24.37 per hour, based on experience and market factors. FedEx Office provides additional compensation opportunities including potential bonuses and premiums. Employees have access to comprehensive benefits such as health, vision, and dental insurance, retirement plans, and tuition reimbursement programs, further emphasizing the company’s commitment to employee well-being and professional growth.
Store Consultants play a vital role in maintaining store operations by ensuring a clean, safe, and inviting environment. They process financial transactions, handle cash, prepare shipping parcels, and maintain product displays and merchandising materials. Meeting physical demands of the job such as standing for extended periods and lifting weights up to 55 pounds is essential. Communication skills are a key attribute as consultants interact with customers, team members, and vendors.
Moreover, the Store Consultant embraces FedEx Office's principles of confidentiality and data security, especially when handling sensitive documents and customer information. They contribute to the overall success of the store by proactively identifying areas for improvement in internal processes and assisting management with cost reduction and profitability optimization strategies. The company fosters an inclusive and equitable workplace and actively provides reasonable accommodations for applicants with disabilities.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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