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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.70 - $23.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a prominent provider of printing, copying, and shipping services across numerous retail locations nationwide. As a trusted branch of the global FedEx family, FedEx Office is committed to delivering exceptional customer service and innovative business solutions for individuals and businesses alike. Known for its reliable and comprehensive suite of services, FedEx Office operates its stores to cater to a wide array of customers, offering everything from standard printing to complex project management, shipping, and specialty signage and graphics. The company emphasizes a customer-centric approach with an aim to address clients' unique needs, supported by a knowledgeable and... Show More
Job Requirements
- Ability to stand during entire shift excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability consistently to bend and twist at the waist and knees
- Ability consistently to communicate effectively with customers, vendors, and team members
- Ability consistently to perform work activities requiring cooperation and instruction
- Ability consistently to function in a fast-paced environment under substantial pressure
- Ability consistently to maintain attention and concentration for extended periods
- Ability consistently to work with minimal supervision
- Ability consistently to report regularly to work and maintain established business hours
- Knowledge of company operations and customer service principles
- Willingness to comply with FedEx Office policies and procedures
Job Qualifications
- High school diploma or equivalent education
- Six plus months of specialized experience
- Excellent verbal and written communication skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and satisfactorily
- Take complex customer orders using order systems and provide accurate pricing information
- Assemble parcels and prepare goods for shipping by wrapping, weighing, and labeling packages
- Set up and operate printing, binding, and other related equipment
- Maintain a safe, clean, and orderly retail store
- Ensure confidentiality of customer data and careful handling of documents, media, and packages
- Process financial transactions using a POS terminal, including handling cash and making change
- Clean, repair, and stock all retail store printing and shipping equipment and supplies
- Stay current on retail store merchandising materials and ensure proper display of all products and signage
- Take preemptive action to prevent errors and waste
- Complete required financial paperwork and assist with financial reporting including daily sales and bank deposits
- Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies
- Perform multiple tasks simultaneously
- Look for opportunities to improve knowledge and skills within the retail store
- Operate with minimal supervision
- Adhere to all FedEx Office team member and retail store standards as outlined in the team member handbook
- Perform all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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