Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.70 - $23.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
employee discount
Job Description
FedEx Office is a leading provider of retail printing, signs and graphics, and shipping services. Known for its comprehensive customer solutions, FedEx Office combines convenience and quality to deliver a wide range of business and personal services, including copying, digital printing, professional finishing, and logistical support. A part of the FedEx network, the company is committed to facilitating seamless customer experiences by offering fast and reliable service with expert guidance. This enables customers to efficiently manage their printing and shipping needs with confidence. FedEx Office operates nationwide, servicing individuals, small businesses, and corporations alike with an emphasis on innovative technology and customer-centric solutions.
The role of a Store Consultant at FedEx Office is designed for individuals passionate about delivering exceptional customer service while managing multiple facets of retail operations. This position is pivotal to the overall customer experience, requiring a combination of consultative skills, detailed product knowledge, and logistical aptitude. Store Consultants are responsible for engaging customers to identify their needs, advising on the best products and services, and managing orders and transactions accurately. They handle a broad scope of responsibilities such as operating printing and shipping equipment, preparing orders for shipment, stocking retail supplies, and ensuring the store remains clean and organized.
This employment opportunity is full-time, offering an hourly wage ranging from $19.70 to $23.17 based on experience and location. The position involves direct interaction with customers, requiring effective communication and a proactive approach to solving customer problems. A major aspect of the role is maintaining confidentiality with customer data and handling sensitive materials securely. Candidates must be capable of standing for the duration of their shifts, lifting up to 55 pounds, and performing physical tasks like bending and twisting regularly. The Store Consultant also participates in training new team members and assists with financial operations such as managing cash transactions and balancing sales reports.
FedEx Office embraces a quality-driven management philosophy that encourages seeking process improvements and cost optimization. Team members are expected to apply quality concepts daily and contribute to the continuous enhancement of store operations. With emphasis on teamwork, FedEx Office supports inclusive hiring practices, including consideration of applicants with criminal histories under fair chance regulations. The company also offers comprehensive benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement, reinforcing its commitment to employee wellbeing and professional development.
In summary, the Store Consultant position at FedEx Office offers a dynamic work environment where customer service excellence, operational acumen, and teamwork intersect. It provides an excellent opportunity for individuals looking to grow in retail services within a respected global brand, with competitive pay and a robust benefits package. This role demands a dependable, multi-tasking professional eager to contribute to a fast-paced retail setting and drive customer satisfaction through quality service and efficient store management.
The role of a Store Consultant at FedEx Office is designed for individuals passionate about delivering exceptional customer service while managing multiple facets of retail operations. This position is pivotal to the overall customer experience, requiring a combination of consultative skills, detailed product knowledge, and logistical aptitude. Store Consultants are responsible for engaging customers to identify their needs, advising on the best products and services, and managing orders and transactions accurately. They handle a broad scope of responsibilities such as operating printing and shipping equipment, preparing orders for shipment, stocking retail supplies, and ensuring the store remains clean and organized.
This employment opportunity is full-time, offering an hourly wage ranging from $19.70 to $23.17 based on experience and location. The position involves direct interaction with customers, requiring effective communication and a proactive approach to solving customer problems. A major aspect of the role is maintaining confidentiality with customer data and handling sensitive materials securely. Candidates must be capable of standing for the duration of their shifts, lifting up to 55 pounds, and performing physical tasks like bending and twisting regularly. The Store Consultant also participates in training new team members and assists with financial operations such as managing cash transactions and balancing sales reports.
FedEx Office embraces a quality-driven management philosophy that encourages seeking process improvements and cost optimization. Team members are expected to apply quality concepts daily and contribute to the continuous enhancement of store operations. With emphasis on teamwork, FedEx Office supports inclusive hiring practices, including consideration of applicants with criminal histories under fair chance regulations. The company also offers comprehensive benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement, reinforcing its commitment to employee wellbeing and professional development.
In summary, the Store Consultant position at FedEx Office offers a dynamic work environment where customer service excellence, operational acumen, and teamwork intersect. It provides an excellent opportunity for individuals looking to grow in retail services within a respected global brand, with competitive pay and a robust benefits package. This role demands a dependable, multi-tasking professional eager to contribute to a fast-paced retail setting and drive customer satisfaction through quality service and efficient store management.
Job Requirements
- Ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours to support FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in the training of store team members
- demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- provide an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensure all customer problems are resolved quickly and to the satisfaction of the customer
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- set up and operate printing, binding, and other related equipment using customer supplied original media and documents
- maintain a safe, clean and orderly retail Store
- ensure confidentiality of customer data and careful handling of documents, media, and packages
- process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
- take preemptive action to prevent errors and waste
- complete required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits
- follow FedEx Office standard operating procedures as well as legal, HR, safety, customer service and security policies and procedures
- perform multiple tasks at the same time
- look for opportunities to improve knowledge and skills within the retail Store
- operate with minimal supervision
- adhere to all FedEx Office team member and retail store standards
- perform other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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