Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
FedEx Office is a prominent retail and shipping service provider known for its comprehensive solutions in printing, signage, graphics, and shipping services. As part of the global FedEx family, FedEx Office operates with a commitment to delivering high-quality customer service and innovative solutions to individuals and businesses. With a strong emphasis on customer satisfaction, FedEx Office locations are designed to cater to a diverse range of shipping and printing needs, making it a go-to destination for consumers requiring reliable and efficient services. The company prides itself on creating a welcoming and professional environment where customers feel supported and valued throughout their experience. FedEx Office is dedicated to employing individuals who are customer-focused, team-oriented, and committed to excellence, ensuring that each visitor receives personalized attention tailored to their specific requirements.
The role of Store Consultant at FedEx Office involves consistently delivering a positive and consultative customer experience. This position requires a thorough understanding of the store's product lines, including print, signs & graphics, and shipping services, to effectively anticipate customer needs and suggest appropriate alternatives and solutions. Store Consultants are responsible for managing the production queue, operating diverse printing and shipping equipment, and ensuring the smooth coordination of activities within the store. This position also entails handling complex customer orders, providing accurate pricing and product information, and assembling parcels with meticulous attention to detail. The Store Consultant plays a vital role in maintaining an orderly, clean, and safe retail environment, supporting other team members, and adhering to FedEx Office’s standards and policies. This role demands strong multitasking capabilities, excellent communication skills, and the ability to perform under pressure with minimal supervision. The opportunity offers a chance to work in a dynamic retail setting that values teamwork, customer engagement, and operational excellence. Employment typically requires a high school diploma or equivalent, with specialized experience preferred, and includes a focus on quality-driven management to enhance customer experience and optimize store profitability.
The role of Store Consultant at FedEx Office involves consistently delivering a positive and consultative customer experience. This position requires a thorough understanding of the store's product lines, including print, signs & graphics, and shipping services, to effectively anticipate customer needs and suggest appropriate alternatives and solutions. Store Consultants are responsible for managing the production queue, operating diverse printing and shipping equipment, and ensuring the smooth coordination of activities within the store. This position also entails handling complex customer orders, providing accurate pricing and product information, and assembling parcels with meticulous attention to detail. The Store Consultant plays a vital role in maintaining an orderly, clean, and safe retail environment, supporting other team members, and adhering to FedEx Office’s standards and policies. This role demands strong multitasking capabilities, excellent communication skills, and the ability to perform under pressure with minimal supervision. The opportunity offers a chance to work in a dynamic retail setting that values teamwork, customer engagement, and operational excellence. Employment typically requires a high school diploma or equivalent, with specialized experience preferred, and includes a focus on quality-driven management to enhance customer experience and optimize store profitability.
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift, excluding meal and rest periods
- ability to move and lift 55 pounds
- ability, on a consistent basis, to bend/twist at the waist and knees
- ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- ability, on a consistent basis, to work with minimal supervision
- ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
- regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- for new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- for current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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