Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
equal opportunity employment
Job Description
FedEx Office is a leading provider in the retail printing, signs and graphics, and shipping services industry. It is part of FedEx, an international logistics and delivery services company renowned for its reliable and high-quality service offerings. FedEx Office stores provide customers with a variety of print solutions, including digital printing, copying, custom signs, banners, and document finishing services. They also serve as convenient shipping hubs, offering reliable parcel forwarding services. With a commitment to quality, customer satisfaction, and innovation, FedEx Office has established itself as a trusted destination for both business and personal print and shipping needs.
The role of Store Consultant at FedEx Office revolves around delivering exceptional customer service by combining a thorough knowledge of print, signage, graphics, and shipping solutions. This customer-centric position requires consultative skills to proactively understand and anticipate customers' needs, provide personalized alternatives, and recommend appropriate FedEx Office products and services. Store Consultants are expected to manage multiple responsibilities in the retail environment including order processing, coordinating store activities, managing the production queue, operating various equipment, and maintaining retail supplies and store organization. They play a critical role in ensuring a positive and efficient customer experience by resolving issues quickly, providing accurate product information, and handling financial transactions accurately.
This position also demands physical stamina and the ability to handle tasks such as lifting materials weighing up to 55 pounds, standing for the duration of shifts, and managing operational activities in a fast-paced environment. Additional responsibilities include training new team members, maintaining safety and cleanliness within the store, managing confidential customer data with care, and adhering to operational policies, legal, customer service, security, and HR guidelines. Through consistent application of quality-driven management principles, Store Consultants contribute to enhancing operational excellence and cost efficiency by identifying areas for improvement and supporting quality initiatives.
Overall, the Store Consultant position at FedEx Office is a dynamic role that requires a blend of customer service expertise, operational competence, physical endurance, and an aptitude for quality management practices. It is ideal for candidates who enjoy working collaboratively in a retail setting, excel at multitasking, and are committed to delivering a superior customer experience that aligns with FedEx Office's brand values. FedEx Office is also an Equal Opportunity Employer recognizing diversity and providing reasonable accommodations to qualified individuals, supporting inclusive hiring practices. This role offers meaningful interaction with customers and team members and the opportunity for professional growth within a reputable industry leader.
The role of Store Consultant at FedEx Office revolves around delivering exceptional customer service by combining a thorough knowledge of print, signage, graphics, and shipping solutions. This customer-centric position requires consultative skills to proactively understand and anticipate customers' needs, provide personalized alternatives, and recommend appropriate FedEx Office products and services. Store Consultants are expected to manage multiple responsibilities in the retail environment including order processing, coordinating store activities, managing the production queue, operating various equipment, and maintaining retail supplies and store organization. They play a critical role in ensuring a positive and efficient customer experience by resolving issues quickly, providing accurate product information, and handling financial transactions accurately.
This position also demands physical stamina and the ability to handle tasks such as lifting materials weighing up to 55 pounds, standing for the duration of shifts, and managing operational activities in a fast-paced environment. Additional responsibilities include training new team members, maintaining safety and cleanliness within the store, managing confidential customer data with care, and adhering to operational policies, legal, customer service, security, and HR guidelines. Through consistent application of quality-driven management principles, Store Consultants contribute to enhancing operational excellence and cost efficiency by identifying areas for improvement and supporting quality initiatives.
Overall, the Store Consultant position at FedEx Office is a dynamic role that requires a blend of customer service expertise, operational competence, physical endurance, and an aptitude for quality management practices. It is ideal for candidates who enjoy working collaboratively in a retail setting, excel at multitasking, and are committed to delivering a superior customer experience that aligns with FedEx Office's brand values. FedEx Office is also an Equal Opportunity Employer recognizing diversity and providing reasonable accommodations to qualified individuals, supporting inclusive hiring practices. This role offers meaningful interaction with customers and team members and the opportunity for professional growth within a reputable industry leader.
Job Requirements
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to stand for entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees regularly
- ability to communicate consistently with customers, vendors, and team members
- ability to perform work requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to operate various printing and binding equipment
- proficiency with point-of-sale systems
- strong customer service skills
- ability to multitask effectively
- knowledge of shipping procedures and packaging
- ability to follow safety protocols
- teamwork and cooperation skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in training of store team members
- demonstrate consultative behaviors in retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines
- recommend appropriate FedEx Office products and services
- provide outstanding customer service by anticipating customer needs and finding solutions
- resolve customer problems quickly and satisfactorily
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping including wrapping, weighing, and labeling
- set up and operate printing, binding, and related equipment
- maintain safe, clean, and orderly retail store
- ensure confidentiality of customer data and careful handling of documents and packages
- process financial transactions including handling cash and making change
- clean, repair, and stock retail store printing and shipping equipment and supplies
- ensure proper retail merchandising and signage display
- prevent errors and waste
- complete required financial paperwork and assist with financial reporting
- follow FedEx Office standard operating procedures and comply with policies
- perform multiple tasks simultaneously
- seek opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to team member and retail store standards
- perform all other duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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