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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
equal opportunity employment
Job Description
FedEx Office is a leading provider in the retail printing, signs and graphics, and shipping services industry. It is part of FedEx, an international logistics and delivery services company renowned for its reliable and high-quality service offerings. FedEx Office stores provide customers with a variety of print solutions, including digital printing, copying, custom signs, banners, and document finishing services. They also serve as convenient shipping hubs, offering reliable parcel forwarding services. With a commitment to quality, customer satisfaction, and innovation, FedEx Office has established itself as a trusted destination for both business and personal print and shipping needs.
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Job Requirements
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to stand for entire shift excluding meal and rest periods
- ability to move and lift up to 55 pounds
- ability to bend and twist at waist and knees regularly
- ability to communicate consistently with customers, vendors, and team members
- ability to perform work requiring cooperation and instruction
- ability to function in a fast-paced environment under pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- High school diploma or equivalent education
- six or more months of specialized experience
- excellent verbal and written communication skills
- ability to operate various printing and binding equipment
- proficiency with point-of-sale systems
- strong customer service skills
- ability to multitask effectively
- knowledge of shipping procedures and packaging
- ability to follow safety protocols
- teamwork and cooperation skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- assist in training of store team members
- demonstrate consultative behaviors in retail environment to understand each customer's individualized need
- provide customer expertise in printing, signs and graphics and shipping product lines
- recommend appropriate FedEx Office products and services
- provide outstanding customer service by anticipating customer needs and finding solutions
- resolve customer problems quickly and satisfactorily
- take complex customer orders using order systems and provide accurate pricing information
- assemble parcels and prepare goods for shipping including wrapping, weighing, and labeling
- set up and operate printing, binding, and related equipment
- maintain safe, clean, and orderly retail store
- ensure confidentiality of customer data and careful handling of documents and packages
- process financial transactions including handling cash and making change
- clean, repair, and stock retail store printing and shipping equipment and supplies
- ensure proper retail merchandising and signage display
- prevent errors and waste
- complete required financial paperwork and assist with financial reporting
- follow FedEx Office standard operating procedures and comply with policies
- perform multiple tasks simultaneously
- seek opportunities to improve knowledge and skills
- operate with minimal supervision
- adhere to team member and retail store standards
- perform all other duties as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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