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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.35 - $21.57
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Job Description
FedEx Office is a leading provider of print, signs, graphics, and shipping solutions, dedicated to delivering exceptional customer experiences and innovative services. As part of the global FedEx family, FedEx Office combines the strength and reliability of a world-class logistics brand with a deep commitment to quality and customer satisfaction. The company operates retail stores across numerous locations, catering to both individual customers and businesses with an array of products and professional services designed to meet diverse needs. FedEx Office invests heavily in technology and human resources to streamline operations, enhance service delivery, and maintain their reputation as a trusted... Show More
Job Requirements
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the FedEx Office business
Job Qualifications
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Job Duties
- Follow instructions of supervisors and assist other team members in performing store functions
- Assist in the training of store team members
- Demonstrate consultative behaviors in a retail environment to understand each customer’s individualized need
- Provide customer expertise in printing, signs and graphics and shipping product lines and recommend appropriate FedEx Office products and services
- Provide an outstanding customer service experience by anticipating customer needs, suggesting alternatives, and finding solutions
- Ensure all customer problems are resolved quickly and to the satisfaction of the customer
- Take complex customer orders using order systems and provide accurate pricing information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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