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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
FedEx Office is a leading provider of retail printing, signs and graphics, and shipping services, known for delivering superior customer experiences and innovative solutions to meet diverse needs. Operating as a dynamic branch of the global FedEx Corporation, the company is dedicated to quality and excellence through a culture that emphasizes continuous improvement and outstanding service. With a widespread presence in multiple locations, FedEx Office combines advanced technology and skilled team members to help customers express their ideas and complete essential tasks efficiently. As a trusted name in the industry, FedEx Office values inclusivity, providing equal opportunities to all individuals... Show More
Job Requirements
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to stand during entire shift excluding meal and rest periods
- ability to move and lift 55 pounds
- ability to bend and twist at the waist and knees consistently
- ability to communicate effectively with customers, vendors, and other team members
- ability to perform work activities requiring cooperation and instruction
- ability to function in a fast-paced environment under substantial pressure
- ability to maintain attention and concentration for extended periods
- ability to work with minimal supervision
- ability to report regularly to work and maintain established business hours
Job Qualifications
- high school diploma or equivalent education
- 6+ months of specialized experience
- excellent verbal and written communication skills
- ability to operate printing and binding equipment
- familiarity with retail shipping processes
- strong customer service orientation
- basic financial transaction processing skills
- ability to work in a fast-paced retail environment
- adherence to company policies and procedures
- capability to handle physical job requirements
Job Duties
- follows instructions of supervisors and assists other team members in performing store functions
- assists in the training of store team members
- demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- ensures all customer problems are resolved quickly and to the satisfaction of the customer
- takes complex customer orders using order systems and provides accurate pricing information
- assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- maintains a safe, clean and orderly retail Store
- ensures confidentiality of customer data and careful handling of documents, media, and packages
- processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
- cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- takes preemptive action to prevent errors and waste
- completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
- performs multiple tasks at the same time
- looks for opportunities to improve knowledge and skills within the retail Store
- able to operate with minimal supervision
- adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- all other duties as needed or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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