Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee Assistance Programs
Holiday pay
Product discounts
Mobile phone reimbursement
Job Description
Intuit is a leading financial software company specializing in developing products that simplify financial management for individuals and businesses. Renowned for its innovative solutions such as TurboTax, QuickBooks, and Mint, Intuit focuses on providing user-friendly technology to help customers manage their finances with confidence and ease. With a strong commitment to customer satisfaction, Intuit emphasizes a culture of innovation and inclusivity, aiming to empower users through reliable, high-quality service and support.
This particular role is for an In-Person Customer Advisor at TurboTax retail locations, designed for individuals passionate about hospitality and delivering exceptional customer experiences. The position is year-round and non-exempt, with seasonal contract roles also available. The Customer Advisor will serve as the welcoming face of TurboTax at retail stores, providing high-touch service that ensures every customer feels cared for and confident in the assistance they receive. This role focuses on interpersonal connection rather than tax preparation, requiring the advisor to guide customers thoughtfully, understand their unique situations, and direct them to the right solutions or experts within the TurboTax network.
The role requires a combination of empathy, clear communication, and proactive service delivery to create an effortless and reassuring customer journey from the moment customers enter the store until they leave fully supported. The Customer Advisor builds trust by listening attentively and addressing concerns directly, aiming to reduce any friction throughout the customer’s visit. Beyond individual interactions, the advisor acts as a brand ambassador for Intuit and TurboTax, embodying the company’s values of attentive, premium hospitality, and providing important feedback to help improve both employee and customer experiences.
This position offers flexible scheduling with a requirement for availability during afternoons, evenings, and weekends, especially during tax season when hours may extend up to 40 per week. The physical demands include the ability to stand, walk, and bend for extended periods. Compensation varies by location, ranging roughly from $25.10 to $34.40 per hour, with additional opportunities for cash bonuses, equity rewards, and comprehensive benefits.
Overall, this role is ideal for professionals with hospitality or customer service backgrounds who thrive in a people-first environment and want to contribute meaningfully to the success of a fast-growing financial service program. The position promotes continuous learning and improvement, offering an opportunity to collaborate with a network of growth-minded professionals and make a measurable impact by enhancing the customer service experience at Intuit TurboTax retail outlets.
This particular role is for an In-Person Customer Advisor at TurboTax retail locations, designed for individuals passionate about hospitality and delivering exceptional customer experiences. The position is year-round and non-exempt, with seasonal contract roles also available. The Customer Advisor will serve as the welcoming face of TurboTax at retail stores, providing high-touch service that ensures every customer feels cared for and confident in the assistance they receive. This role focuses on interpersonal connection rather than tax preparation, requiring the advisor to guide customers thoughtfully, understand their unique situations, and direct them to the right solutions or experts within the TurboTax network.
The role requires a combination of empathy, clear communication, and proactive service delivery to create an effortless and reassuring customer journey from the moment customers enter the store until they leave fully supported. The Customer Advisor builds trust by listening attentively and addressing concerns directly, aiming to reduce any friction throughout the customer’s visit. Beyond individual interactions, the advisor acts as a brand ambassador for Intuit and TurboTax, embodying the company’s values of attentive, premium hospitality, and providing important feedback to help improve both employee and customer experiences.
This position offers flexible scheduling with a requirement for availability during afternoons, evenings, and weekends, especially during tax season when hours may extend up to 40 per week. The physical demands include the ability to stand, walk, and bend for extended periods. Compensation varies by location, ranging roughly from $25.10 to $34.40 per hour, with additional opportunities for cash bonuses, equity rewards, and comprehensive benefits.
Overall, this role is ideal for professionals with hospitality or customer service backgrounds who thrive in a people-first environment and want to contribute meaningfully to the success of a fast-growing financial service program. The position promotes continuous learning and improvement, offering an opportunity to collaborate with a network of growth-minded professionals and make a measurable impact by enhancing the customer service experience at Intuit TurboTax retail outlets.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- Ability to stand, walk, and bend for extended periods throughout the workday
- Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- Three or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- Proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- High school diploma or GED
- Experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
- Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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