TJX Companies logo

Retail Customer Experience Coordinator Part-Time Brier Creek

Job Overview

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Compensation

Hourly
Range $14.25 - $14.75
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Work Schedule

Flexible
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Benefits

associate discount
Employee assistance program
smoking cessation
Bereavement leave
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
Credit union services
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
health care flexible spending account
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

TJ Maxx is a leading off-price retailer and part of the diverse TJX Companies family, a Fortune 100 enterprise known for offering high-quality, brand-name merchandise at great values. With stores located throughout the United States and supported by global home offices and distribution centers, TJ Maxx is renowned for its vibrant work culture that emphasizes diversity, collaboration, and continuous professional growth. Working at TJ Maxx means joining a dynamic retail team where employees are encouraged to innovate, thrive, and contribute positively to both customer satisfaction and the company’s success. The company firmly believes in fostering an inclusive environment that values each team member's unique skills and perspectives, helping them grow personally and professionally. At TJ Maxx, the commitment to excellence extends beyond the merchandise to creating an engaging and motivating workplace for Associates and leadership alike.

This specific role at TJ Maxx Store 0846 in Raleigh, NC, offers a compelling opportunity for individuals keen on growing their careers in retail management and customer service. This position involves overseeing the front-end team, ensuring that every customer enjoys an excellent shopping experience from the moment they enter the store. The role primarily focuses on leading by example—engaging with customers, promoting the store’s loyalty and credit programs, and maintaining an organized and inviting store environment. As a front-of-store leader, the successful candidate will be responsible for managing a team of Associates, coordinating daily operations such as register assignments, break scheduling, and providing timely support to all front-end activities.

In addition to daily customer interaction, this role emphasizes leadership through mentoring and training Associates, fostering a culture of honesty, integrity, and safety, and contributing to store goals like shrink reduction and customer loyalty expansion. Effective communication with both management and team members is crucial, ensuring clear priority settings and the consistent delivery of feedback. The salary for this position ranges from $14.25 to $14.75 per hour, reflecting the candidate's skills, qualifications, and relevant previous experience. This employment is based on a flexible schedule, including availability for nights and weekends, which accommodates the dynamic needs of the retail environment. Joining TJ Maxx means becoming part of a forward-thinking company that balances competitive compensation with a comprehensive benefits package and plenty of support for career advancement.

Job Requirements

  • available to work flexible schedule including nights and weekends
  • 1 year retail experience
  • 6 months leadership experience
  • strong understanding of merchandising techniques
  • capable of multi-tasking
  • strong communication and organizational skills
  • able to respond appropriately to changes in direction or unexpected situations
  • able to train others
  • team player

Job Qualifications

  • strong communication and organizational skills
  • ability to train others
  • 1 year retail experience
  • 6 months leadership experience
  • strong understanding of merchandising techniques
  • capable of multi-tasking
  • team player
  • able to respond appropriately to changes in direction or unexpected situations
  • attention to detail

Job Duties

  • creates a positive internal and external customer experience
  • promotes a culture of honesty and integrity
  • maintains confidentiality
  • takes an active role in training and mentoring Associates on front end principles
  • trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • assigns registers
  • supports and responds to POS coverage needs
  • coordinates breaks for all Associates
  • addresses customer concerns and issues promptly
  • ensures Associates execute tasks and activities according to store plan
  • prioritizes as needed
  • communicates accurately and effectively with management and Associates
  • provides progress updates
  • provides and accepts recognition and constructive feedback
  • partners with Management on Associate training needs
  • ensures adherence to all labor laws, policies, and procedures
  • promotes credit and loyalty programs
  • supports and participates in store shrink reduction goals
  • promotes safety awareness and maintains a safe environment
  • performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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