Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
competitive pay
comprehensive health coverage
wellness benefits
401(k) match
Paid Time Off
eight paid holidays
Merchandise discounts
performance-based incentives
annual merit review
employee assistance program with mental health counseling and legal/financial advice
Job Description
Macy's is an iconic American retail company with a rich history spanning over 160 years. Known for its remarkable innovations, enduring traditions, and vibrant events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's is more than just a store—it's a story that has captured the hearts and minds of generations. As a leading department store, Macy's offers a dynamic and inclusive environment where employees can grow and thrive while being part of memorable customer experiences and milestone moments. The company prides itself on offering a wide range of products that appeal to diverse customers... Show More
Job Requirements
- Flexible availability including days, evenings, weekends, and holidays
- Ability to communicate effectively and present information to customers, peers, and management
- Resourceful and adaptable to changing priorities
- Must be able to lift at least 50 pounds
- Ability to stand for extended periods, including at least two consecutive hours
- Capability to perform physical tasks such as stooping, kneeling, crouching, climbing ladders, and reaching above eye level
- Frequent use of computers and handheld technology required
- Commitment to fostering an environment of acceptance and respect
- Previous selling or customer experience preferred
Job Qualifications
- At least 2 years of selling or customer experience preferred
- Strong product knowledge and ability to provide expert guidance to customers
- Effective communication skills for virtual, phone, and in-person interactions
- Ability to build customer relationships and meet sales goals
- Proficiency in using point of sale technology and related applications
- Self-driven to stay current with product knowledge and company training
- Excellent interpersonal skills to work effectively with colleagues and management at all levels
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store and virtually
- Assist customers with product recommendations focusing on size, fit, and style using product knowledge and digital resources
- Engage and build client relationships through in-store and online interactions leveraging outreach tools including company social media
- Collaborate with peers and leadership to solve problems and enhance the customer experience by sharing feedback
- Utilize point of sale systems, client acquisition platforms, and store technology including computers, tablets, smartphones, and relevant apps
- Partner with vendors and community partners to develop and host virtual and in-store events driving incremental sales
- Maintain selling floor presentation and ensure fitting rooms are customer-ready by promptly clearing and returning merchandise
Job Location
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