Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Benefits
Merchandise discounts
performance-based incentives
annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Comprehensive health insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) match
Paid Time Off
eight paid holidays
continuous learning and leadership development
volunteer opportunities
Job Description
Macy's, a quintessential American retail giant, has been a beloved part of the nation's retail landscape for over 160 years. More than just a store, Macy's embodies a story of innovation intertwined with tradition that spans generations. From the iconic Macy's 4th of July Fireworks to the enchanting Thanksgiving Day Parade, Macy's has consistently created unforgettable moments for millions of customers and colleagues alike. This deep-rooted history and commitment to exceptional customer experiences make Macy's a truly special place to build a career. Recognized for its inspiring stores filled with irresistible products, Macy's combines a broad assortment of merchandise with... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of selling or customer service experience preferred
- Ability to communicate effectively with customers and team members
- Proficiency with point of sale and retail technology
- Availability to work flexible hours including weekends and holidays
- Physical ability to stand for long periods, lift up to 50 pounds, and perform tasks requiring reaching, stooping, kneeling, and climbing ladders
- Ability to adapt quickly to changing priorities and work in a fast-paced retail environment
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience in selling or customer service preferred
- Good understanding of the products sold and ability to provide expert guidance
- Comfortable communicating with customers virtually, via phone, and in person
- Ability to build relationships and achieve sales goals
- Proficient in using point of sale technology and other store applications
- Excellent interpersonal skills and the ability to work effectively with colleagues at all levels
- Self-driven to stay current with product knowledge and training
- Ability to work collaboratively in a team environment
- Flexible availability including days, evenings, weekends and holidays
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting customer needs in-store or virtually
- Assist the customer by making product recommendations focusing on size, fit, and style leveraging product knowledge and digital resources
- Engage and interact with customers during their shopping journey to acquire and grow client relationships using elevated outreach tools
- Develop and maintain relationships with peers and store leadership to solve problems and create the best outcomes for customers
- Use Point of Sale systems and store technology including computers, tablets, smartphones, and social media
- Partner with the store team, vendors, and community to develop, advertise, and host virtual and in-store events to drive sales
- Maintain selling floor presentation and fitting rooms, ensuring readiness by clearing and returning merchandise appropriately
- Receive, unpack, and set up new merchandise according to visual guidelines
- Reconfigure store fixtures to prepare for new layouts and visual presentations according to themes
- Perform store opening and closing procedures including alarm system access and settling registers
- Foster an environment of acceptance and respect that strengthens relationships with customers, colleagues, and communities
Job Location
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