Retail Customer Experience Associate, Fairlane Town Center - Full Time

Macy's is one of America’s most iconic and enduring retail establishments, boasting a remarkable history of over 160 years. It is a department store that has become synonymous with American culture, renowned for its innovations, traditions, and memorable events such as the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. Macy’s is more than just a shopping destination—it is a place where customers and colleagues share experiences and create lasting memories. Throughout its extensive history, Macy’s has continually evolved to meet customer needs, blending personalized service with wide-ranging product selections to maintain its status as a retail leader. The Senior Customer Experience Colleague role at Macy's offers a unique opportunity to engage with customers and drive sales through multiple selling platforms, including in-store and virtual environments. This position focuses on delivering an excellent customer experience by prioritizing the needs and preferences of shoppers in every interaction. The role requires not only a deep product knowledge but also an ability to connect with customers through personalized recommendations that factor in fit, style, and individual preferences. In this role, the individual will be integral to Macy's cross-category sales efforts, fostering strong relationships with customers by using digital resources and advanced outreach tools such as My Client and company social media assets. The Senior Customer Experience Colleague embodies Macy’s Own Your Style service ethos, characterized by a proactive, can-do attitude and efficient, personable service delivered with a welcoming demeanor. This position entails collaboration with peers, store leadership, vendors, and community partners to enhance the shopping experience through in-store and virtual events. Moreover, the role encompasses responsibilities related to visual merchandising and store presentation, including the receiving and proper display of merchandise and maintaining fitting rooms for optimal customer use. It also involves performing store opening and closing procedures, highlighting the position’s operational importance. Macy’s provides an inclusive, dynamic work environment that is both rewarding and enjoyable. They offer competitive pay, comprehensive health and wellness coverage, a 401(k) match, paid time off including holidays, and opportunities for career growth through continuous learning and leadership development. The company supports a culture of acceptance and respect, fostering authentic connections among colleagues, customers, and the wider community. Additional employee benefits include merchandise discounts, performance-based incentives, an annual merit review, and access to an Employee Assistance Program offering mental health counseling and legal/financial advice. Joining Macy’s means becoming part of a storied institution with a rich heritage and a commitment to innovation, customer service excellence, and community engagement. It is an opportunity to contribute to some of the most memorable moments in customers' lives while growing professionally in a supportive and diverse work atmosphere.