Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
competitive pay
Comprehensive health insurance
Dental Insurance
401(k) match
Paid Time Off
eight paid holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Job Description
Macy's is a well-established and iconic American department store chain with over 160 years of history, deeply embedded in the cultural fabric of the United States. Known not just for its retail offerings but also for its pioneering spirit and commitment to customer experience, Macy's stands out as a leader in innovation and tradition within the retail industry. The company is famous for hosting some of the nation’s most beloved events, such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, which have become integral parts of American celebrations. Macy's operates numerous stores nationwide, catering to a... Show More
Job Requirements
- Flexible availability including days evenings weekends and holidays
- Ability to effectively communicate and present information to customers peers and all levels of management
- Resourceful and able to adapt quickly to changing priorities
- At least 2 years of selling or customer experience preferred
- Ability to lift at least 50 lbs
- Ability to stand for at least two consecutive hours
- Capability to perform physical activities including stooping kneeling crouching and climbing ladders
- Frequent use of computers and handheld technology to perform job functions
Job Qualifications
- At least 2 years of selling or customer experience preferred
- Good understanding of product knowledge with ability to give expert guidance to customers
- Comfortable communicating with customers virtually via phone and in person
- Ability to build relationships with customers achieve sales goals and participate in pre-selling and sales-boosting events
- Capacity to utilize point of sale technology and applications
- Self-driven to keep up with product knowledge and trends and stay current with training through Macy's educational resources
- Excellent interpersonal skills with ability to work effectively with colleagues at all levels and across departments
- Partnership mindset to drive sales and deliver customer experience
Job Duties
- Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling
- Assist the customer and influence the sale by making the best product recommendations focusing on size fit and style while leveraging product knowledge and digital resources
- Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets
- Effectively develop and maintain relationships with peers and store leadership to problem solve and create the best possible outcome for the customer
- Use Point of Sale systems client acquisition systems and other store technology including computers tablets smart phones work-associated apps and social media
- Partner with store team vendors and community partners to develop advertise and host virtual and in-store events to deliver incremental sales
- Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
- Ensure receipt of new merchandise unpack and set up new merchandise according to visual guidelines
- Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
- Perform store opening and closing procedures including accessing alarm system and settling the registers
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
Job Location
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