Retail Customer Advisor - TurboTax Store (Dallas)

Intuit is a leading technology company renowned for its innovative financial software, including TurboTax, which simplifies tax preparation for millions of users. With a focus on empowering individuals and small businesses, Intuit continues to deliver industry-leading solutions driven by a commitment to customer satisfaction and accessibility. The company fosters a culture of continuous improvement, inclusivity, and high-quality service experiences, ensuring customers feel confident and supported throughout their interactions. TurboTax is one of Intuit's flagship products, dedicated to providing easy-to-use, reliable guidance for tax filing, complemented by expert resources and personalized assistance.

This particular role is for a year-round, non-exempt in-person Customer Advisor at TurboTax retail locations. This position centers on delivering outstanding hospitality and customer experience, emphasizing genuine warmth, attentiveness, and understanding. The Customer Advisor acts as the welcoming face of TurboTax, assisting customers through thoughtful engagement to ensure they feel heard, cared for, and confidently guided to the appropriate services or experts. The role prioritizes interpersonal connection rather than technical tasks like tax preparation. It requires a professional who excels in proactively listening, asking insightful questions, and providing clear, supportive direction to customers.

The Customer Advisor’s responsibilities extend beyond simple greetings; this individual manages each customer touchpoint with empathy and professionalism. From warmly welcoming customers to ensuring seamless transitions to the right TurboTax service or expert, the Advisor minimizes friction and obstacles to create an effortless, high-touch service journey. Following up with customers to confirm they received adequate assistance is also a critical aspect of this role.

This position contributes to the enhancement of the Intuit and TurboTax brand by embodying premium service standards and providing valuable feedback that shapes ongoing improvements in store operations and customer engagement. The role requires flexibility, with availability for at least 20 hours per week and up to 40 hours during peak tax season, along with the physical stamina to stand, walk, and bend throughout the workday.

Compensation varies by location, with hourly rates ranging approximately from $24 to $32 per hour depending on the region, including Southern California, Arizona, Texas, Illinois, New York, and Washington. Benefits encompass a comprehensive suite of offerings such as 401(k) with company match, medical, dental, and vision insurance, generous paid time off, employee stock purchase plans, and employee assistance programs. TurboTax Customer Advisors also receive unique perks like discounts on TurboTax products and expense reimbursement for personal mobile phone bills.

Ideal candidates will have a background in hospitality, customer service, or similar roles, with a proven ability to deliver exceptional customer experiences through effective communication and empathy. A high school diploma or GED is required, alongside a strong commitment to maintaining professional standards including punctuality, dress code, and workplace etiquette. The opportunity is perfect for service-oriented professionals passionate about fostering a welcoming, people-first environment and making a meaningful difference within a highly respected and fast-growing program.